Doorstep and other off-premises sales

Consumers who enter into off-premises contracts will usually have 14 calendar days to change their minds. However, there are certain contracts which are exempt from the right to cancel.

Those most relevant to doorstep selling are:

• Off-premises contracts for £42 or less.
• Off-premises contracts where the consumer has contacted you to carry out urgent repairs or maintenance, for example - a customer calls you out to fix a significant water leak that is causing damage to their property. Any additional work carried out whilst at the customers property that is not part of the urgent repairs or maintenance will still carry a right to cancel.
• Goods that are clearly personalised or made to a customer’s specification, for example made to measure blinds for non-standard sized windows.