There are plenty of ways to get assurance about the competence and integrity of contractors.
Determine the competence of contractors
Factors that will help give you the confidence to deal with a contractor include:
- Current membership of a trade or professional association or other recognised body, including approved scheme operators under the TrustMark initiative for the domestic repair, maintenance and improvement sector.
- Status as a licensed labour provider with the Gangmasters & Labour Abuse Authority, if they supply workers to the agricultural or horticultural industries or food, fish and shellfish gathering, processing and packaging industries. It is an offence for someone without a licence to provide labour in these sectors, and it is illegal to enter into an arrangement with an unlicensed gangmaster.
- Quality standards, such as British Standards and ISO standards for management systems. See quality management standards.
- Personal recommendations.
- Examples of previous work.
Trade or professional associations
Many associations and bodies set membership criteria and minimum standards in areas such as:
- quality systems and training
- health and safety
- environmental management
- deliverables and technical capabilities
- financial stability
Recommendations from business or personal associates are often good indicators. Try to see for yourself examples of the contractor's previous work.
It is good practice to obtain at least three quotes or estimates. Make sure you understand the terms, any technical details and any aspects that could change such as:
- material prices that vary
- night rates
Even if you get personal recommendations, follow up all references provided. Tips when taking up a reference include:
- letting the contractor know you are following up a reference
- contacting referees in good time so as not to delay your project start
- asking specific questions about information the contractor has provided
- asking about personal qualities, safety records, work standards, any legal case the contractor is or has been involved in
- checking the authenticity of telephone references and taking notes during the call
The Centre for the Protection of National Infrastructure
The Centre for the Protection of National Infrastructure (CPNI) provides protective security advice when using contract staff. This is for companies and organisations that deliver the UK's essential services.