Guide

National Minimum Wage and National Living Wage - rates and overview

National Minimum Wage and National Living Wage - Acas Helpline

You can get advice and guidance on the National Minimum Wage and National Living Wage by contacting the Acas Helpline. You can also make a complaint if you believe a worker is being paid under the minimum wage rate they are entitled to.

The Acas Helpline Tel 0300 123 1100 is open Monday - Friday, 08:00-18:00.

Alternatively, Acas operate an online helpline.

Minimum wage complaints

If workers believe they aren't being paid the minimum wage they can telephone the Acas Helpline or complete the online complaint form. All complaints are treated as confidential and HM Revenue & Customs will investigate where it appears that a worker or former worker may have been underpaid.

Workers who believe they have not been paid the minimum wage when it is due may also make a claim through an industrial tribunal or civil court.

In Northern Ireland, the Acas Helpline can advise callers only on matters of minimum wage and Gangmasters licencing standards.

Queries on other areas of employment rights should be directed to the Labour Relations Agency (LRA) Helpline on Tel 03300 555 300. The LRA Helpline is open Monday - Friday, 09:00-17:00. Contact the LRA Helpline.

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