Advantages and disadvantages of online travel agents
Advantages and disadvantages of online travel agents
The pros and cons of selling rooms through online travel agents and booking websites for hotels, Bed and Breakfasts and other accommodation providers.
For accommodation businesses like hotels, B&Bs and self-catering units, there are pros and cons to using online travel agents (OTAs) to sell your facilities. OTAs include online accommodation booking sites like Hotels.com and Trivago.
Advantages of online travel agents
OTAs give you instant access to a large number of potential customers. Possible advantages of using an online travel agent to sell your service include:
- It can be a more cost effective way to get exposure for your property.
- They can reduce your online marketing spend as OTAs will often heavily invest in marketing and advertising to attract potential international customers, which may be too excessive for an individual operator.
- A reduction in your website costs. OTAs are keen to provide a positive online experience for customers through good website design and functionality.
- Online travel websites are popular with customers who like to compare accommodation costs and the services offered by individual providers.
- Impartial reviews on online travel websites may give new customers the confidence to book. Consumers may initially feel more secure using an OTA they are familiar with than booking directly with an individual operator or website.
Disadvantages of online travel agents
There may also be some disadvantages to using online travel agents. These include:
- Online travel agents often charge commission on every sale. This can range between 10-25% of the gross cost.
- There may be restrictive terms and conditions imposed by OTAs such as guest cancellation and automatic room reselling policies.
- You may need to find a way of managing room availability across a range of OTAs, your own website, front desk and telephone sales. This can be time consuming and labour intensive. There are software options also known as channel manager websites to help you manage this. They can show your availability on a number of OTA platforms using one calendar to reduce the risk of overbooking.
- Using OTAs does not reduce the need to have your own website with a booking engine; having your own dedicated website with a booking engine can allow you to get bookings at low commission rates.
- You may still need to invest in a balanced multi-channel marketing strategy.
Although online travel agents can help you fill rooms, it is important to maximise your most profitable revenues through sales on your own website. You should continually work on your search engine optimisation tactics and other digital marketing techniques. Focus on customer retention tactics. Directly target your existing customers (including those gained through OTAs) through email and direct marketing.
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Choose an online travel agent to work with
The important factors you should consider when deciding to work with an online travel agent or booking website to sell rooms at your accommodation business.
Consider the differences between various online travel agents and accommodation booking websites and what they can offer your business. Here is a list of factors that may affect your decision in terms of who you choose:
- Is there a minimum contract length?
- What are the contract options (eg partnership, affiliate, reseller etc)?
- What are the commission rates, set-up costs and payment terms?
- How do you rate their website (eg design, layout and target audience)?
- What countries do they market to?
- What booking platforms do they use (eg website, phone, mobile site, mobile app, affiliates)?
- What customer payment options do they offer (eg payment terms, booking fee, multicurrency payments, cancellation policies and options)
- Types of rates and offers (eg room only, packages with meals, advance purchase)
- Will their booking systems integrate with your systems?
- What languages do they offer?
- Do they provide an online reporting system?
- Will they provide training on their systems? What marketing channels do they use (eg online, outdoor, radio, press, social media etc)?
- What are their customer communication channels (eg newsletter, social media, app, affiliates etc)?
Remember that you do not need to work with every online travel agent or booking website. Choose the providers that will work best with your business and marketing strategy.
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Top tips for selling through online travel agents
Six tips to make the most of selling rooms through an online travel agent or booking website to maximise profits and avoid missing out.
Online travel agents and accommodation booking websites can help you attract new customers but could also reduce your profit margins. Here are some tips on how you can get the most from using online travel agents (OTAs) and take opportunities to increase revenue through other channels.
1. Set clear goals
Decide what you want to achieve before you start working with OTAs and aim to build a good relationship with them. Be clear about what your goals and objectives are and communicate these to the OTA to get the best service.
2. Choose the right OTAs
Evaluate OTAs to ensure they will deliver the right type of customer, within your target market. OTAs should primarily be used to attract business that you would not have got through other (more cost-effective) means. Ideally, using an OTA will lead to return direct business with customers who originally found you through an OTA. You do not need to work with every single OTA, so choose the ones that work best for your business.
3. Manage commission rates
Be careful about the commission you are being charged. Ensure that you only agree to a profitable commission. Commission is typically 10-25%, but you may have the opportunity to negotiate. High commissions will only be worth it if the travel agent is delivering a high number of sales. Some OTAs will offer you "preferred" status for higher commission, giving you extra promotion above other clients. This may be worth considering if you have a lot of competition but ensure that the OTA can prove the value of this partnership.
4. Don't over allocate
Avoid allocating too many rooms to OTAs. Ensure that you have enough vacancies to sell through other more profitable channels.
5. Offer discounts to specific groups
Check for any rate parity agreements, which may restrict you from offering cheaper rates on your website than those you offer through the OTAs. You should however take advantage of being able to offer special rates to your "closed group" customers. These include; returning customers, social media followers and those who have registered to receive email newsletters. Another option is to offer special package rates that include add-ons such as concert tickets, spa treatments or restaurant vouchers and are only available on your website.
6. Black-out dates
If you are confident that you will be fully booked on a certain date without much marketing investment, for example, if you are located near a major event that attracts many visitors, you could prevent OTAs from selling on those dates to maximise revenues from direct bookings.
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Top tips for selling through online travel agents
Advantages and disadvantages of online travel agents
The pros and cons of selling rooms through online travel agents and booking websites for hotels, Bed and Breakfasts and other accommodation providers.
For accommodation businesses like hotels, B&Bs and self-catering units, there are pros and cons to using online travel agents (OTAs) to sell your facilities. OTAs include online accommodation booking sites like Hotels.com and Trivago.
Advantages of online travel agents
OTAs give you instant access to a large number of potential customers. Possible advantages of using an online travel agent to sell your service include:
- It can be a more cost effective way to get exposure for your property.
- They can reduce your online marketing spend as OTAs will often heavily invest in marketing and advertising to attract potential international customers, which may be too excessive for an individual operator.
- A reduction in your website costs. OTAs are keen to provide a positive online experience for customers through good website design and functionality.
- Online travel websites are popular with customers who like to compare accommodation costs and the services offered by individual providers.
- Impartial reviews on online travel websites may give new customers the confidence to book. Consumers may initially feel more secure using an OTA they are familiar with than booking directly with an individual operator or website.
Disadvantages of online travel agents
There may also be some disadvantages to using online travel agents. These include:
- Online travel agents often charge commission on every sale. This can range between 10-25% of the gross cost.
- There may be restrictive terms and conditions imposed by OTAs such as guest cancellation and automatic room reselling policies.
- You may need to find a way of managing room availability across a range of OTAs, your own website, front desk and telephone sales. This can be time consuming and labour intensive. There are software options also known as channel manager websites to help you manage this. They can show your availability on a number of OTA platforms using one calendar to reduce the risk of overbooking.
- Using OTAs does not reduce the need to have your own website with a booking engine; having your own dedicated website with a booking engine can allow you to get bookings at low commission rates.
- You may still need to invest in a balanced multi-channel marketing strategy.
Although online travel agents can help you fill rooms, it is important to maximise your most profitable revenues through sales on your own website. You should continually work on your search engine optimisation tactics and other digital marketing techniques. Focus on customer retention tactics. Directly target your existing customers (including those gained through OTAs) through email and direct marketing.
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Source URL
/content/advantages-and-disadvantages-online-travel-agents
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Choose an online travel agent to work with
The important factors you should consider when deciding to work with an online travel agent or booking website to sell rooms at your accommodation business.
Consider the differences between various online travel agents and accommodation booking websites and what they can offer your business. Here is a list of factors that may affect your decision in terms of who you choose:
- Is there a minimum contract length?
- What are the contract options (eg partnership, affiliate, reseller etc)?
- What are the commission rates, set-up costs and payment terms?
- How do you rate their website (eg design, layout and target audience)?
- What countries do they market to?
- What booking platforms do they use (eg website, phone, mobile site, mobile app, affiliates)?
- What customer payment options do they offer (eg payment terms, booking fee, multicurrency payments, cancellation policies and options)
- Types of rates and offers (eg room only, packages with meals, advance purchase)
- Will their booking systems integrate with your systems?
- What languages do they offer?
- Do they provide an online reporting system?
- Will they provide training on their systems? What marketing channels do they use (eg online, outdoor, radio, press, social media etc)?
- What are their customer communication channels (eg newsletter, social media, app, affiliates etc)?
Remember that you do not need to work with every online travel agent or booking website. Choose the providers that will work best with your business and marketing strategy.
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Top tips for selling through online travel agents
Six tips to make the most of selling rooms through an online travel agent or booking website to maximise profits and avoid missing out.
Online travel agents and accommodation booking websites can help you attract new customers but could also reduce your profit margins. Here are some tips on how you can get the most from using online travel agents (OTAs) and take opportunities to increase revenue through other channels.
1. Set clear goals
Decide what you want to achieve before you start working with OTAs and aim to build a good relationship with them. Be clear about what your goals and objectives are and communicate these to the OTA to get the best service.
2. Choose the right OTAs
Evaluate OTAs to ensure they will deliver the right type of customer, within your target market. OTAs should primarily be used to attract business that you would not have got through other (more cost-effective) means. Ideally, using an OTA will lead to return direct business with customers who originally found you through an OTA. You do not need to work with every single OTA, so choose the ones that work best for your business.
3. Manage commission rates
Be careful about the commission you are being charged. Ensure that you only agree to a profitable commission. Commission is typically 10-25%, but you may have the opportunity to negotiate. High commissions will only be worth it if the travel agent is delivering a high number of sales. Some OTAs will offer you "preferred" status for higher commission, giving you extra promotion above other clients. This may be worth considering if you have a lot of competition but ensure that the OTA can prove the value of this partnership.
4. Don't over allocate
Avoid allocating too many rooms to OTAs. Ensure that you have enough vacancies to sell through other more profitable channels.
5. Offer discounts to specific groups
Check for any rate parity agreements, which may restrict you from offering cheaper rates on your website than those you offer through the OTAs. You should however take advantage of being able to offer special rates to your "closed group" customers. These include; returning customers, social media followers and those who have registered to receive email newsletters. Another option is to offer special package rates that include add-ons such as concert tickets, spa treatments or restaurant vouchers and are only available on your website.
6. Black-out dates
If you are confident that you will be fully booked on a certain date without much marketing investment, for example, if you are located near a major event that attracts many visitors, you could prevent OTAs from selling on those dates to maximise revenues from direct bookings.
Also on this siteContent category
Source URL
/content/top-tips-selling-through-online-travel-agents
Links
Choose an online travel agent to work with
Advantages and disadvantages of online travel agents
The pros and cons of selling rooms through online travel agents and booking websites for hotels, Bed and Breakfasts and other accommodation providers.
For accommodation businesses like hotels, B&Bs and self-catering units, there are pros and cons to using online travel agents (OTAs) to sell your facilities. OTAs include online accommodation booking sites like Hotels.com and Trivago.
Advantages of online travel agents
OTAs give you instant access to a large number of potential customers. Possible advantages of using an online travel agent to sell your service include:
- It can be a more cost effective way to get exposure for your property.
- They can reduce your online marketing spend as OTAs will often heavily invest in marketing and advertising to attract potential international customers, which may be too excessive for an individual operator.
- A reduction in your website costs. OTAs are keen to provide a positive online experience for customers through good website design and functionality.
- Online travel websites are popular with customers who like to compare accommodation costs and the services offered by individual providers.
- Impartial reviews on online travel websites may give new customers the confidence to book. Consumers may initially feel more secure using an OTA they are familiar with than booking directly with an individual operator or website.
Disadvantages of online travel agents
There may also be some disadvantages to using online travel agents. These include:
- Online travel agents often charge commission on every sale. This can range between 10-25% of the gross cost.
- There may be restrictive terms and conditions imposed by OTAs such as guest cancellation and automatic room reselling policies.
- You may need to find a way of managing room availability across a range of OTAs, your own website, front desk and telephone sales. This can be time consuming and labour intensive. There are software options also known as channel manager websites to help you manage this. They can show your availability on a number of OTA platforms using one calendar to reduce the risk of overbooking.
- Using OTAs does not reduce the need to have your own website with a booking engine; having your own dedicated website with a booking engine can allow you to get bookings at low commission rates.
- You may still need to invest in a balanced multi-channel marketing strategy.
Although online travel agents can help you fill rooms, it is important to maximise your most profitable revenues through sales on your own website. You should continually work on your search engine optimisation tactics and other digital marketing techniques. Focus on customer retention tactics. Directly target your existing customers (including those gained through OTAs) through email and direct marketing.
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Source URL
/content/advantages-and-disadvantages-online-travel-agents
Links
Choose an online travel agent to work with
The important factors you should consider when deciding to work with an online travel agent or booking website to sell rooms at your accommodation business.
Consider the differences between various online travel agents and accommodation booking websites and what they can offer your business. Here is a list of factors that may affect your decision in terms of who you choose:
- Is there a minimum contract length?
- What are the contract options (eg partnership, affiliate, reseller etc)?
- What are the commission rates, set-up costs and payment terms?
- How do you rate their website (eg design, layout and target audience)?
- What countries do they market to?
- What booking platforms do they use (eg website, phone, mobile site, mobile app, affiliates)?
- What customer payment options do they offer (eg payment terms, booking fee, multicurrency payments, cancellation policies and options)
- Types of rates and offers (eg room only, packages with meals, advance purchase)
- Will their booking systems integrate with your systems?
- What languages do they offer?
- Do they provide an online reporting system?
- Will they provide training on their systems? What marketing channels do they use (eg online, outdoor, radio, press, social media etc)?
- What are their customer communication channels (eg newsletter, social media, app, affiliates etc)?
Remember that you do not need to work with every online travel agent or booking website. Choose the providers that will work best with your business and marketing strategy.
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Source URL
/content/choose-online-travel-agent-work
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Top tips for selling through online travel agents
Six tips to make the most of selling rooms through an online travel agent or booking website to maximise profits and avoid missing out.
Online travel agents and accommodation booking websites can help you attract new customers but could also reduce your profit margins. Here are some tips on how you can get the most from using online travel agents (OTAs) and take opportunities to increase revenue through other channels.
1. Set clear goals
Decide what you want to achieve before you start working with OTAs and aim to build a good relationship with them. Be clear about what your goals and objectives are and communicate these to the OTA to get the best service.
2. Choose the right OTAs
Evaluate OTAs to ensure they will deliver the right type of customer, within your target market. OTAs should primarily be used to attract business that you would not have got through other (more cost-effective) means. Ideally, using an OTA will lead to return direct business with customers who originally found you through an OTA. You do not need to work with every single OTA, so choose the ones that work best for your business.
3. Manage commission rates
Be careful about the commission you are being charged. Ensure that you only agree to a profitable commission. Commission is typically 10-25%, but you may have the opportunity to negotiate. High commissions will only be worth it if the travel agent is delivering a high number of sales. Some OTAs will offer you "preferred" status for higher commission, giving you extra promotion above other clients. This may be worth considering if you have a lot of competition but ensure that the OTA can prove the value of this partnership.
4. Don't over allocate
Avoid allocating too many rooms to OTAs. Ensure that you have enough vacancies to sell through other more profitable channels.
5. Offer discounts to specific groups
Check for any rate parity agreements, which may restrict you from offering cheaper rates on your website than those you offer through the OTAs. You should however take advantage of being able to offer special rates to your "closed group" customers. These include; returning customers, social media followers and those who have registered to receive email newsletters. Another option is to offer special package rates that include add-ons such as concert tickets, spa treatments or restaurant vouchers and are only available on your website.
6. Black-out dates
If you are confident that you will be fully booked on a certain date without much marketing investment, for example, if you are located near a major event that attracts many visitors, you could prevent OTAs from selling on those dates to maximise revenues from direct bookings.
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Planning to grow a tourism business
In this guide:
- Grow a tourism business
- Planning to grow a tourism business
- Funding support for growing a tourism business
- Tourism industry events and awards
- Training for the tourism sector
- Digital marketing for tourism businesses
- Branding for tourism businesses
- Growing our tourism business - Galgorm Resort and Spa (video)
Planning to grow a tourism business
Plan to grow your tourism business by creating a strategic plan, assessing your current performance and conducting market research and write a marketing plan.
Planning is key to the success of your tourism business' growth. There are many ways that your business can grow. Research and planning will help you choose the right strategy.
Create a strategic plan
When growing your business you will need to make many decisions on how you want to expand your operations. Creating a strategic plan is a vital part of planning for growth. It is important to set clear, realistic, measurable goals. You should use decisions-making tools such as a business plan to help achieve your goals.
See the following guides for more information:
- assess your options for business growth
- strategic planning for business growth
- prepare a business plan for growth
Assess your performance
One of the first steps in growing a tourism business is to assess your current business performance. This will help you identify your strengths, weaknesses and the things you need to improve. Key performance indicators (KPIs) for tourist accommodation businesses could include average annual occupancy rates, average annual room rates and revenues. These KPIs can be compared with business targets and industry averages. See measure performance and set targets.
Conduct market research
Market research and market reports can help you gain knowledge about your marketplace and your customers. There are a number of ways of working out what are the best opportunities for your business. A SWOT analysis will help you identify the strengths and weaknesses of your business, and the opportunities and risks it faces. See a SWOT analysis example.
Finding your unique selling point can help you highlight the aspects of your product or service that will make it stand out from the competition. See find new business opportunities.
Free market research guidance is available from Invest NI's Business Information Centre. Here you can access company databases and worldwide business directories.
Tourism research intelligence findings can help you identify opportunities for your business.
Write a marketing plan
Developing a marketing plan will help you grow your business and work out the best strategy to do so. The plan will help you identify where you are now, where you want to be and how you will get there. See how to write a marketing plan.
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Funding support for growing a tourism business
Organisations that offer funding and support initiatives for growing a tourism business in Northern Ireland, such as Tourism NI, Invest NI and others.
If you're seeking to grow a tourism business in Northern Ireland, there may be funding options available to help you.
Tourism Northern Ireland
Tourism NI offers various funding options for tourism businesses.
Invest Northern Ireland support
Invest NI offers specialist support for the tourism industry.
If you are a tourist accommodation business Invest NI may be able to offer both capability and capital support. Non-accommodation tourist businesses may qualify for capability support.
Other funding bodies
As well as considering funding support options available from Tourism NI and Invest NI, you should also consider the range of other development bodies and departments that may offer funding schemes.
Northern Ireland business support finder
The Northern Ireland business support finder is a searchable database that can help you find publicly-funded sources of assistance. Support may be available in a number of forms, including financial assistance and free or subsidised advice services.
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Tourism industry events and awards
The range of tourism industry events and awards in Northern Ireland that can help you grow your business by improving your skills and raising your profile.
Attending events and winning awards are two effective ways of growing a business. Attending events can help you learn new skills that will allow you to improve your business performance or target customers more effectively, eg attending a social media masterclass. Awards raise the profile of your business and can distinguish you from your competitors.
Tourism events in Northern Ireland
Tourism NI regularly run events designed to help the tourist industry grow and develop. Events will range from improving the skills of your workforce to advice on how to make the most of upcoming opportunities. See their upcoming events.
The Northern Ireland Hotels Federation also run industry development events such as the annual Hospitality Exchange. See their upcoming events.
Use the nibusinessinfo.co.uk Events Finder to search for a wide range of business events. The events are for many sectors, not just tourism. They cover topics like social media, equality and business growth.
Tourism awards in Northern Ireland
Winning awards is a good way of seeking recognition for your tourism business. Winning an award can set your business apart from your competitors. You can also benefit from the publicity you receive from winning the award. Some awards come with marks or standards.
Tourism NI holds the Northern Ireland Giant Sprit Awards.
Your local council will probably hold an annual awards ceremony so check for a suitable category for your business to enter - customer service or perhaps a tourism specific award. See local council contact details in Northern Ireland.
The Northern Ireland Hotels Federation run awards for the hotels sector, such as housekeeping and receptionist of the year. Check their latest news for information on upcoming awards.
Local restaurants can enter the Irish Restaurant Awards, which include a range of categories recognising excellence across the island of Ireland.
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Training for the tourism sector
Boost your employees’ skills to grow your business – find training for the tourism and hospitality sector including WorldHost customer service training.
If Northern Ireland is to position itself as a world class tourism destination then visitors will have expectations of world class customer care. Providing customers with a good customer service experience can position your business above your competitors. There are a number of sources of advice and support:
- A tailored customer service training programme have been developed by Tourism NI and People 1st in conjunction with WorldHost.
- Tourism NI regularly run events designed to help the tourism industry grow and develop.
- The Northern Ireland Hotels Federation occasionally run training events for their members on topics such as digital marketing and housekeeping. Check their upcoming events.
- Hospitality Ulster offer support and advice to their members on topics such as marketing, licensing, recruitment and staff training.
- You can search the Events Finder for business events in Northern Ireland, including courses, seminars and workshops to improve various skills.
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Digital marketing for tourism businesses
How your tourism business can take advantage of digital marketing tactics like social media and CRM to promote your offering and drive repeat custom.
Done well, online marketing can provide an effective, accountable and cost effective way of promoting your tourism business. Tourism NI has a guide to online marketing.
Browse more information on digital marketing and social media.
Digital marketing tools
There are a range of online tactics that tourism businesses can use to grow:
- Social media can be particularly useful for tourism businesses who can share images of experiences and landscapes. Platforms such as Facebook, Instagram and Snapchat are ideal for this. It is important to develop a strategy for using social media to connect with your audience. See social media best practice for business.
- Tourism businesses often have some form of booking system through which they capture customer details. This information can be used to develop a Customer Relationship Management (CRM) database. CRM can help you learn more about your customers' needs, trends and preferences.
- Email marketing can be used to inform your customers about new services and special offers. It can help to drive repeat custom.
- Creating a website for your business is important part of your digital marketing strategy. Using search engine optimisation (SEO) can drive visitors to your site, where they can book using your own booking engine.
- External booking engines can also increase sales as they receive high audience numbers. However they will also charge you a commission when can reduce profit margins. See selling through online travel agents.
It is important to take a strategic approach to digital marketing and use the channels that work best for your business. See develop a digital marketing plan.
User generated content
Word-of-mouth can be very influential in the tourism sector. Visitors often make decisions based on online reviews on social media, review sites such as TripAdvisor and booking websites.
There are a number of benefits to managing your online review reputation:
- learn what is being said about your business online, and pinpoint areas for improvement
- respond to reviews to provide good customer service and resolve any issues
- be seen as a business that cares about its customers
- learn more about your customers' wants and needs
Encourage your customers to leave online reviews. Read and respond to reviews of your business each week. Take note of recurring themes in the reviews and make changes to improve your business.
Look out for other user generated content about your business on social media. This may include images, videos, blog posts and 'check-ins'. This is an opportunity to engage with a customer online to build a relationship. You can also share this type of content with your audience. It can be more convincing than your own marketing because it's impartial.
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Branding for tourism businesses
Advice on how tourism businesses can use branding to set themselves apart from competitors and deliver unique visitor experiences.
Your brand should communicate what is unique about your business. This is what will set you apart from competitors. Branding is particularly important for tourism businesses.
Understand your customer
It is important to create a brand that is line with your customers' wants and needs. The first step is to define your target market. Consider which groups are your potential customers, for example:
- young people
- families
- European visitors
- Chinese visitors
- golfers
- food enthusiasts
The next stage is to consider what your customers are looking for in a tourism experience. This goes beyond the basics of a bed for the night or a meal. Think about what they want to experience and take away from their trip. For example:
- learning a new skill
- relaxation
- overcoming a challenge
- self-discovery
- engaging with local culture
Use market research and market reports to understand your customers' needs.
Your brand promise
Once you know what your customers are looking for, create a brand promise that fulfils that need. Make sure that your business offering is unique and adds value. You should aim to create memorable experiences for visitors. For example you could aim to provide an authentic Northern Ireland food experience or the ultimate relaxation experience.
Everything in your business should help to communicate the brand promise - from your website to your menus and staff uniforms.
It is particularly important that your staff are aware of your brand promise and are committed to delivering it. See training for the tourism sector.
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Grow a tourism business
Growing our tourism business - Galgorm Resort and Spa (video)
How Galgorm Resort and Spa their tourism business from a small country hotel to large resort through market research, customer feedback and staff recruitment and training
Galgorm Resort and Spa in Ballymena offers over 100 bedrooms and a range of spa facilities. The business has grown from a small country hotel with 24 bedrooms to a full resort destination, including multiple on-site restaurants.
Colin Johnston, General Manager, explains how the business grew and continues to expand. He outlines how focusing on market research, customer feedback and staff training have helped to grow the business. Colin also highlights how taking part in awards and tourism events has been an important part of their growth strategy.
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Screen tourism
In this guide:
- Niche tourism opportunities
- Niche tourism markets in Northern Ireland
- Activities and nature-based tourism
- Golf tourism
- Food tourism
- Craft tourism
- Sustainable tourism
- Cultural and heritage tourism
- Screen tourism
- Business tourism
- Creating tourism experiences
- Running a nature-based tourism business – Walk It Off NI
- Taking advantage of craft tourism opportunities - The Steensons
Niche tourism markets in Northern Ireland
The range of new and emerging niche tourism opportunities in Northern Ireland, such as food, screen, cultural and golf tourism.
There are several niche tourism markets in Northern Ireland.
What is niche tourism?
Niche tourism is tourism that is tailored to the needs or interests of a particular audience. This could mean targeting a tourism experience at groups with particular hobbies such as hiking. It could involve providing services to meet the needs of groups such as dog-owners or cyclists. You can take advantage of niche tourism by creating experiences for those with interests such as literature or local food.
Niche tourism provides a way for your business to stand out from competitors. It allows you to appeal strongly to particular market segments. Niche tourism audiences may be large or small. Consider the value of a niche tourism sector by researching how large the audience is and how much they typically spend.
Key niche tourism markets in Northern Ireland
Important local niche tourism markets include:
- activities and nature-based tourism
- golf tourism
- food tourism
- craft tourism
- sustainable tourism
- cultural and heritage tourism
- screen tourism (such as Game of Thrones)
- business tourism
This is not an exhaustive list, but simply gives a 'flavour' of the range of niche markets currently represented in Northern Ireland.
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Activities and nature-based tourism
The niche market of activity and nature tourism is growing in Northern Ireland. It includes hiking, cycling, climbing, birdwatching, walking and canoeing.
Northern Ireland has a growing activities tourism market. Its natural beauty and reputation for hospitality make it an ideal setting for this type of trip.
Some examples include:
- garden and forests
- cycling and mountain biking
- walking and hiking
- fishing
- canoeing and water sports
Types of activity tourism
Activity tourism generally combines:
- physical activity or adventure
- cultural exchange or interaction
- engagement with nature
The market is commonly made up of:
- hard adventure activities such as climbing, trekking and mountain biking
- soft adventure activities such as walking tours, city bike tours, canoe hire or camping
Soft activities make the majority of the market as they:
- appeal to a wider range of people
- require less physical output than hard activities
- generally have lower perceived or real risks
- are easily adapted for different visitors, eg families
Many activities, such as walking, hiking and cycling, are typically free to access and so do not have a value market size in their own right. However, they enhance the visitor experience and can increase opportunities for visitors to spend. this type of visitor will spend money on food, drink and accommodation.
Tourism opportunities
Golf is currently a 'key draw' activity for Republic of Ireland, Great Britain and overseas visitors to Northern Ireland. See golf tourism.
For other business sector insights, see tourism insights.
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Golf tourism
The golf tourism market in Northern Ireland and how clubs and other businesses can take advantage of opportunities.
Northern Ireland is increasingly becoming known as a world class golf destination. Events such as the Irish Open 2017 and The Open Championship 2019 have helped to highlight Northern Ireland as a golfing destination. The success of local golfers like Rory McIlroy, Graeme McDowell and Darren Clarke have also raised the profile of golf in Northern Ireland.
The Open Championship 2019 in Portrush drew in 237,750 spectators. This made it the second-highest attended Open championship of all time.
Northern Ireland's golfing appeal lies in its diversity and the quality of its courses.
Opportunities
There are opportunities for golf courses to attract more overseas visitors and host major events. Other businesses such as those in the hospitality and transport sectors can also benefit. For every £1 spent by visitors on green fees,they spend a further £4.
Some of the opportunities for golf clubs include:
- developing clusters that allow visitors to play several different courses during their trip
- creating partnerships with hotels and restaurants to offer package breaks
- promoting offers on tourism websites and through online tour operators
The opportunities for other businesses include:
- holding golf exhibitions, workshops and talks
- providing hospitality and transport during major golf events
- working with clubs to offer package deals to golf tourists
Northern Ireland's positon as a leading golf destination can also help to increase the business travel market. This will create further business opportunities.
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Food tourism
The value of the food tourism market and resources to help your business take advantage of the opportunities.
Food is vital to the Northern Ireland tourism offering. It is as important as accommodation, culture and scenery for those wishing to immerse themselves in the Northern Ireland experience.
Recent research indicates that the Northern Ireland food tourism is now worth £350 million annually to the local economy.
Artisan food presents a chance to showcase local ingredients and dishes. It presents gift and souvenir opportunities for tourists.
Opportunities
If your business depends on selling, producing or serving food, the opportunities within the tourism industry are vital to consider. This includes:
- eating establishments
- pubs
- open farms
- food producers
- cookery schools
- food festivals
- food and farmer's markets
- other key operators in the local agri-food industry
For more information on taking advantage of food tourism opportunities, see food tourism opportunities.
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Craft tourism
Northern Ireland’s traditional crafts and artisan produce presents a unique tourism opportunity – crafts are part of visitor’s cultural tourism experience.
Visitors to Northern Ireland want to enjoy an authentic cultural experience. Traditional crafts and artisan produce can form part of this experience. The craft sector in Northern Ireland includes over 400 skilled producers.
Examples of local crafts include:
- local food products such as black pudding, rapeseed oil, cheese and soda bread
- handmade jewellery
- homeware such as Irish linen products
- artwork such as painting, photography and sculpture
- craft beer and spirits
- woodwork and furniture
Craft tourism opportunities
There are opportunities for craft producers to diversify their business by adding a tourism element. Examples include:
- workspace tours and production demonstrations
- special workshops and classes, eg bread-making or embroidery
- attending events such as fairs and festivals
Craft producers can get help to offer a tourism experience by becoming an official ÉCONOMUSÉE. This involves opening your workshop to the public and meeting certain criteria such as displaying an exhibition and selling your products on site. Read more about ÉCONOMUSÉEs in Northern Ireland.
The following organisations offer guidance to craft businesses:
- Craft NI run initiatives such as August Craft Month
- Food NI promote local food producers
- Arts Council of Northern Ireland offer funding and development opportunities for artists
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Sustainable tourism
How to take a sustainable approach to tourism and green accreditation and future trends in the sector to take advantage of the growing trend of sustainable tourism.
Sustainability is a growing global trend across a whole range of industries around the world.
In tourism, sustainability is a practice of trying to:
- make as low an impact as possible on the environment and local culture
- helping to generate income and employment for the local economy
What does it mean in practice?
Sustainable tourism is not the same as eco-tourism or green tourism, which focus on conservation and the environment. Rather than being a 'tourism product', sustainable tourism is a way of doing things. The aim is to protect and ensure the future of the local tourism industry.
There are many clear benefits to sustainability including:
- cost savings
- increased profitability
- improved reputation
- access to an increasing market of environment- and culture- conscious customers
Going Green
Small steps in your business can help you make it more sustainable, from:
- minimising your business waste
- improving energy and water efficiency
- increasing community engagement
- sourcing local produce
For more advice to help you embrace sustainable practices in your business, see make your business more sustainable. For hotels, see use resources efficiently in your hotel.
Green accreditation
Green Tourism Certification is the largest and most established scheme of its kind in the world, recognised by both UK national and regional government as a key part of its drive towards sustainability. See Green Tourism Certification.
Future trends
Tourism NI expects the theme of sustainability to be central to the global tourism industry in years to come. They highlight a number of opportunities for local tourism providers, including:
- keeping in local, ie sourcing produce, staff and services from your vicinity
- promoting your green credentials for greatest impact and increased business
- meeting demands of particular demographic, eg eco-conscious and health focused individuals
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Cultural and heritage tourism
Niche tourism markets such as screen, music and literary tourism provide opportunities for Northern Ireland businesses.
Northern Ireland's culture is a key attraction for visitors choosing the region as their holiday destination.
In broad terms, cultural tourism includes:
- built and historical heritage, such as castles and estates
- cultural heritage, eg museums and galleries
- contemporary culture, eg music, film, TV and fashion
Businesses can benefit by simply being in the proximity of a cultural or a heritage location, building or an event. They can also take a more proactive approach and integrate cultural and heritage experiences in their new and existing tourism products.
Screen tourism
Screen tourism is on the rise. The market has been boosted by the success of HBO's Game of Thrones, and productions such as Line of Duty and The Fall. Screen tourism is making a lasting impact on the local Northern Ireland economy. It presents local businesses with a wealth of new opportunities. See screen tourism opportunities.
Music
Northern Ireland has a strong music offering. This ranges from traditional music to more contemporary music. Music plays a key role in local nightlife and at events and festivals. There is also has a wide range of music venues from small intimate sites, to large facilities which can host major international acts.
Derry~Londonderry's walls
A rarity in the UK, Derry~Londonderry's walls present great opportunities for local hospitality businesses and walking tour operators.
Events and festivals
Northern Ireland has an established ability to attract and host world-class international events, and bring with them many international and domestic visitors.
Events tourism opens up opportunities in all sectors of the industry, from event organisation and logistics, to accommodation, hospitality and transport.
Literary tourism
Northern Ireland literary scene offers huge tourism opportunities. The region has been home to world-renowned authors such as C.S. Lewis, Seamus Heaney, Marie Jones and Brian Friel.
Visitors can walk in the footsteps of literary giants and explore areas that inspired them through experiences like:
- walking tours
- quirky bookstores
- festivals
- theatre productions
- poetry readings
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Screen tourism
With world renowned productions being filmed in Northern Ireland, the screen tourism industry is growing market – find out how businesses can take advantage.
Northern Ireland is an increasingly popular filming location. Its attraction is the variety of its landscape and the local expertise in the film industry. This brings opportunities for tourism services and the hospitality industries.
In recent years, films such as Good Vibrations and Dracula Untold and TV productions like Game of Thrones and The Fall have been filmed in Northern Ireland. Films connected with Northern Ireland provide chances to create tourism experiences for a wide range of customers. Screen tourism is a growing trend and tourists enjoy visiting the landscapes and architecture that they see on screen.
Research suggests that that one in four adults choose their next holiday destination based on TV or film (Source: HBO). This creates potential for tourism businesses. Following the release of the Lord of the Rings trilogy, it was reported that there was a 50 per cent increase in visitors to New Zealand where it was filmed.
Screen tourism opportunities
There are a number of ways that Northern Ireland tourism businesses can capitalise on local film and television production, including:
- themed visitor experiences and activities
- location tours
- events like screenings and live action roleplays at filming locations
- themed food events
- themed package breaks
- accommodation for visitors attracted through screen tourism
- accommodation and services to crews filming on location
If your business is near a filming location, use this to add value to your existing tourism experiences. Sign posts and photo boards are important markers for tourists. Offer photo opportunities for visitors who can share these on social media.
If you are offering an experience relating to a particular production, detailed knowledge is vital for authenticity. Fans will appreciate any "insider knowledge" you can share about the production.
Find out more in our screen tourism opportunities guide.
Support for screen tourism
Tourism NI offer guidance for business offering screen tourism experiences, particularly Game of Thrones.
Northern Ireland Screen can share details if filming locations (and in some cases photography) and can partner with other organisations for tourism initiatives and events. See the production catalogue for a list of all past, current and upcoming Northern Ireland Screen funded productions. This includes a list of filming locations for each production.
See screen tourism business help and support.
Game of Thrones
HBO's Game of Thrones, filmed in Northern Ireland, is one of the most popular and successful TV series ever made. It has provided opportunities for the NI tourism industry. Many businesses have already created visitor experiences relating to the TV series.
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Business tourism
Business tourism opportunities for tourism providers in Northern Ireland, including the growing incentive travel market.
Business tourism is part of what is known as the MICE sector, which stands for:
- meetings
- incentive travel
- conferences
- events
Business tourism is a growing sector in Northern Ireland. It can provide opportunities for your business. It can also help to grow the local leisure tourism market as business visitors may return with their families.
See organising events in Northern Ireland.
Incentive travel
Companies sometimes want to reward their employees or partners with trips away. This market is known as incentive travel. It differs from leisure tourism as the visitors have not paid for the trip themselves, and probably haven't had a say in the planning.
Incentive travel provides opportunities for:
- accommodation providers
- event venues
- tourist experiences
- transport businesses
- restaurant, bars and hospitality businesses
- entertainment providers
Usually before an incentive trip is booked, there will be a familiarisation (fam) trip to the destination. This is your chance to impress the potential clients. Fam trips work best when the various providers, destination management companies (DMCs) and other destination stakeholders work together.
Some things that can set you apart to incentive travel buyers include:
- provide a unique, authentic experience
- offer exclusive options that aren't available to leisure guests
- think creatively when offering event space
- pay close attention to detail
- provide a personalised service to make the trip special
- research your guests and meet their specific needs (eg hobbies, food preferences)
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Creating tourism experiences
Use Tourism NI's Creating Experiences Toolkit to develop your tourism product and create authentic experiences for your visitors.
Tourists are increasingly seeking out authentic experiences. They want to make the most of their time away. They do this by:
- connecting with local people
- immersing themselves into local culture
- enjoying local food and drink
- exploring local geography and places of interest
This trend provides the tourism industry with a new type of visitor. One who is an active participant in the experience and is seeking more than just a packaged tour, a hotel room or a scenic view.
Tourism NI has produced an experience development toolkit, Northern Ireland - Embrace a Giant Spirit. The toolkit gives step-by-step guidance on creating experiences that embrace the giant spirit.
Access the Northern Ireland - Embrace a Giant Spirit experience development toolkit.
See a video introduction to Creating Experiences. Source: Tourism NI
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Niche tourism opportunities
Running a nature-based tourism business – Walk It Off NI
Nikki Elliott, founder of Walk It Off NI, explains how she runs a nature-based tourism business.
Founded in 2019 by Nikki Elliott, Walk It Off NI offers small group walking experiences that blend history, nature, and gourmet food just outside Belfast. The business provides a variety of packages including heritage, food, wellness, and nature walks, as well as corporate and luxury retreats. Walk It Off NI has established itself as a distinctive presence in the tourism sector by combining immersive outdoor experiences with sustainability and community engagement.
Here, Nikki shares her story about how the business began, how she built a strong community, how sustainability is central to her approach, and the support that has helped her along the way.
How it started
"After a serious skiing injury several years ago, I discovered that walking was a powerful tool for both physical rehabilitation and mental recovery. As I explored the scenic Lagan Valley Regional Park, I became inspired to create a unique offering that would enable others to embrace walking and the joy of being outdoors."
"In 2019 I decided to build a ‘walking for wellbeing’ tourism offering based in this area and by 2020, I successfully launched my first experience."
"Walk It Off NI combines guided walks of at least 5km with storytelling and ends with a curated picnic in scenic locations."
Market analysis, differentiation and adaptation
"To assess the demand for these types of offerings, I conducted online surveys and interviews with potential customers and received mentoring from Lisburn Enterprise Organisation, Lisburn & Castlereagh City Council, and Tourism NI."
"Market research showed strong interest in meaningful, slower-paced experiences not locally available at the time. When the pandemic hit in 2020, we had to adapt our strategy and pivot to 100% outdoor experiences. Data from Tourism Northern Ireland and Tourism Ireland helped us adapt and target new customers."
"We run tours year-round but pause scheduled tours between November and February in response to changing seasonal demand. We use this additional time to attend trade shows, develop new offerings, and conduct market research."
Our commitment to sustainable and responsible tourism
"Walk It Off NI was created with an embedded commitment to the environment. Our approach to sustainable tourism is integrated into our tours by minimising environmental impact, supporting local communities, and promoting low-impact, small-group experiences. This includes using locally sourced food, reducing waste, donating to conservation efforts, and educating guests on responsible outdoor practices."
"Walk It Off NI is also a certified carbon literate company. This means we are trained to understand and reduce the carbon impact of our activities, which aligns with our overall commitment to sustainable tourism. We also hold a Certificate in Sustainable Tourism. "
"Our picnics are ‘pack-in, pack-out,’ and I work hard to create experiences that are kind to the land and respectful of the communities we walk through. We are also ‘Leave no trace’ compliant which means we include practices like planning ahead, disposing of waste properly, leaving what you find, minimising the effects of fire, respecting wildlife and farm animals, and staying on durable surfaces."
Marketing strategies to connect with customers
"Our primary target customers are aged 35+, curious, and connected to nature, food, heritage, or simply the idea of doing something a bit different. They come from across Northern Ireland, the Republic of Ireland, the UK, France, the US, and wider Europe."
"To reach these potential customers, I use a mix of PR, social media, my website, and in-person networking events. I also attend trade shows like Meet the Buyer, which give me the opportunity to meet with different international tourism representatives."
"Marketing is extremely important to our business; if no one sees you, no one will buy. I plan out my marketing and PR strategy every year. If you don’t have the skills internally, then it’s worth considering if you can buy them in as it will be worth it in the long run."
"Another great way to get exposure and recognition is to apply for awards as it’s great publicity for the company."
Funding and practical support to drive growth and development
"We’ve received support through various local initiatives which have helped us grow and improve the business. We received a Rural Development Capital Grant from The Department for Agriculture, Environment and Rural Affairs which helped support our sustainability and growth."
"We received a Tourism NI Web Development Grant which helped us improve our website and digital presence."
"We’ve also received support and mentoring from various other organisations including Lisburn Enterprise Organisation, Women in Business, Belfast City Council and The King’s Trust, and others who’ve helped me grow and develop professionally."
Overcoming key challenges
"Like all businesses, we faced many challenges, the biggest being pricing. I didn’t get it right at first, but I’ve learned you can’t be sustainable without profit. Setting baseline pricing is essential. "
"Other challenges included the customer and local market perception of the outdoors, understanding the benefits and drawbacks of self-employment, and developing my own financial skills."
Building strong partnerships
"One of the best parts of running this business has been the people I’ve partnered with including local artisans, National Trust sites, Good Food Ireland, Trek NI, and more."
"I’d advise other local tourism businesses to start building partnerships early and make the most of collaborative marketing. Even something as simple as using the right hashtag can have a big impact. For example, tourism hashtags like #EmbraceAGiantSpirit and #FillYourHeartWithIreland have given us great exposure."
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Niche tourism opportunities
Taking advantage of craft tourism opportunities - The Steensons
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.Craftsmanship is a key business focus of the Steensons design and craft jewellery. The designs, sold in their Glenarm workshop and Belfast store, combine traditional techniques with new technologies.
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.
Craft tourism in Northern Ireland
"I think Northern Ireland has been put on the map for its creative industries over the last decade, because of Game of Thrones. Although it's a small place, there is a large percentage of people working within the craft and art industries. Also, you don't have to travel far to see wide-ranging areas of natural beauty, so the ease of seeing local crafts against the backdrop of the surrounding area is a big draw for visitors."
Consider your location
"What seems to appeal to visitors about our business is our unusual designs. Our designs, handcrafted in Northern Ireland, mean that visitors get the chance to take home something that is locally-made and unique to the area. Since moving the location of the Glenarm workshop to a more prominent place within the village, we have benefited from the increase in tourism - our footfall tripled and our turnover doubled. Location is key. We are now close to a car park and visitor centre, which means that tourists arriving by car, as well as small coach and taxi tours, often stop with us."
Connect with local networks
"We are part of the Causeway Coast and Glens ECOMUSEE network, which welcomes the public to see the skill of our craft in action. The term 'ECONMUSEE' means 'working museum', however the local network prefer the term 'artisans at work' as we feel that explains what we offer. Other businesses in this local network specialise in the areas of arts, crafts and agri-food. They similarly use their craft to promote cultural heritage and sustain traditional skills.
We find the main benefit of the ECOMUSEE network is the networking side of things, plus the exchange of ideas on the promotion of our and each other's business."
Identify new opportunities
"Our work with Game of Thrones started when they commissioned us to create a chain of office piece for the first series in 2008. Following that, we made crowns and various pieces over the years. Soon after this people arriving at the workshop wanted to talk about Game of Thrones which came with some challenges. Visitors would spend time discussing the show but they weren't interested in buying our products. I realised that we needed to offer something with a connection to the Game of Thrones that they would be prepared to buy, so I approached HBO about developing a licensed product. This was a long process but worth it in the end. Our Game of Thrones product range has been a success and the fans that visit us, do buy it."
Promote your business
"We market predominately to a local market advertising to them through billboards, buses and publications. Overall about 30 per cent of our sales comes from visitors - mostly at our Glenarm workshop. We advertise in a brochure that is handed out on cruise ships and also in hotel magazines and hardback books. Our website is by far our biggest advertising tool. We are actively promote on social media, mainly Facebook. We are trying to increase our Instagram presence, as we like to explore the success of different promotional channels."
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Cultural and heritage tourism
In this guide:
- Niche tourism opportunities
- Niche tourism markets in Northern Ireland
- Activities and nature-based tourism
- Golf tourism
- Food tourism
- Craft tourism
- Sustainable tourism
- Cultural and heritage tourism
- Screen tourism
- Business tourism
- Creating tourism experiences
- Running a nature-based tourism business – Walk It Off NI
- Taking advantage of craft tourism opportunities - The Steensons
Niche tourism markets in Northern Ireland
The range of new and emerging niche tourism opportunities in Northern Ireland, such as food, screen, cultural and golf tourism.
There are several niche tourism markets in Northern Ireland.
What is niche tourism?
Niche tourism is tourism that is tailored to the needs or interests of a particular audience. This could mean targeting a tourism experience at groups with particular hobbies such as hiking. It could involve providing services to meet the needs of groups such as dog-owners or cyclists. You can take advantage of niche tourism by creating experiences for those with interests such as literature or local food.
Niche tourism provides a way for your business to stand out from competitors. It allows you to appeal strongly to particular market segments. Niche tourism audiences may be large or small. Consider the value of a niche tourism sector by researching how large the audience is and how much they typically spend.
Key niche tourism markets in Northern Ireland
Important local niche tourism markets include:
- activities and nature-based tourism
- golf tourism
- food tourism
- craft tourism
- sustainable tourism
- cultural and heritage tourism
- screen tourism (such as Game of Thrones)
- business tourism
This is not an exhaustive list, but simply gives a 'flavour' of the range of niche markets currently represented in Northern Ireland.
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Activities and nature-based tourism
The niche market of activity and nature tourism is growing in Northern Ireland. It includes hiking, cycling, climbing, birdwatching, walking and canoeing.
Northern Ireland has a growing activities tourism market. Its natural beauty and reputation for hospitality make it an ideal setting for this type of trip.
Some examples include:
- garden and forests
- cycling and mountain biking
- walking and hiking
- fishing
- canoeing and water sports
Types of activity tourism
Activity tourism generally combines:
- physical activity or adventure
- cultural exchange or interaction
- engagement with nature
The market is commonly made up of:
- hard adventure activities such as climbing, trekking and mountain biking
- soft adventure activities such as walking tours, city bike tours, canoe hire or camping
Soft activities make the majority of the market as they:
- appeal to a wider range of people
- require less physical output than hard activities
- generally have lower perceived or real risks
- are easily adapted for different visitors, eg families
Many activities, such as walking, hiking and cycling, are typically free to access and so do not have a value market size in their own right. However, they enhance the visitor experience and can increase opportunities for visitors to spend. this type of visitor will spend money on food, drink and accommodation.
Tourism opportunities
Golf is currently a 'key draw' activity for Republic of Ireland, Great Britain and overseas visitors to Northern Ireland. See golf tourism.
For other business sector insights, see tourism insights.
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Golf tourism
The golf tourism market in Northern Ireland and how clubs and other businesses can take advantage of opportunities.
Northern Ireland is increasingly becoming known as a world class golf destination. Events such as the Irish Open 2017 and The Open Championship 2019 have helped to highlight Northern Ireland as a golfing destination. The success of local golfers like Rory McIlroy, Graeme McDowell and Darren Clarke have also raised the profile of golf in Northern Ireland.
The Open Championship 2019 in Portrush drew in 237,750 spectators. This made it the second-highest attended Open championship of all time.
Northern Ireland's golfing appeal lies in its diversity and the quality of its courses.
Opportunities
There are opportunities for golf courses to attract more overseas visitors and host major events. Other businesses such as those in the hospitality and transport sectors can also benefit. For every £1 spent by visitors on green fees,they spend a further £4.
Some of the opportunities for golf clubs include:
- developing clusters that allow visitors to play several different courses during their trip
- creating partnerships with hotels and restaurants to offer package breaks
- promoting offers on tourism websites and through online tour operators
The opportunities for other businesses include:
- holding golf exhibitions, workshops and talks
- providing hospitality and transport during major golf events
- working with clubs to offer package deals to golf tourists
Northern Ireland's positon as a leading golf destination can also help to increase the business travel market. This will create further business opportunities.
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Food tourism
The value of the food tourism market and resources to help your business take advantage of the opportunities.
Food is vital to the Northern Ireland tourism offering. It is as important as accommodation, culture and scenery for those wishing to immerse themselves in the Northern Ireland experience.
Recent research indicates that the Northern Ireland food tourism is now worth £350 million annually to the local economy.
Artisan food presents a chance to showcase local ingredients and dishes. It presents gift and souvenir opportunities for tourists.
Opportunities
If your business depends on selling, producing or serving food, the opportunities within the tourism industry are vital to consider. This includes:
- eating establishments
- pubs
- open farms
- food producers
- cookery schools
- food festivals
- food and farmer's markets
- other key operators in the local agri-food industry
For more information on taking advantage of food tourism opportunities, see food tourism opportunities.
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Craft tourism
Northern Ireland’s traditional crafts and artisan produce presents a unique tourism opportunity – crafts are part of visitor’s cultural tourism experience.
Visitors to Northern Ireland want to enjoy an authentic cultural experience. Traditional crafts and artisan produce can form part of this experience. The craft sector in Northern Ireland includes over 400 skilled producers.
Examples of local crafts include:
- local food products such as black pudding, rapeseed oil, cheese and soda bread
- handmade jewellery
- homeware such as Irish linen products
- artwork such as painting, photography and sculpture
- craft beer and spirits
- woodwork and furniture
Craft tourism opportunities
There are opportunities for craft producers to diversify their business by adding a tourism element. Examples include:
- workspace tours and production demonstrations
- special workshops and classes, eg bread-making or embroidery
- attending events such as fairs and festivals
Craft producers can get help to offer a tourism experience by becoming an official ÉCONOMUSÉE. This involves opening your workshop to the public and meeting certain criteria such as displaying an exhibition and selling your products on site. Read more about ÉCONOMUSÉEs in Northern Ireland.
The following organisations offer guidance to craft businesses:
- Craft NI run initiatives such as August Craft Month
- Food NI promote local food producers
- Arts Council of Northern Ireland offer funding and development opportunities for artists
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Sustainable tourism
How to take a sustainable approach to tourism and green accreditation and future trends in the sector to take advantage of the growing trend of sustainable tourism.
Sustainability is a growing global trend across a whole range of industries around the world.
In tourism, sustainability is a practice of trying to:
- make as low an impact as possible on the environment and local culture
- helping to generate income and employment for the local economy
What does it mean in practice?
Sustainable tourism is not the same as eco-tourism or green tourism, which focus on conservation and the environment. Rather than being a 'tourism product', sustainable tourism is a way of doing things. The aim is to protect and ensure the future of the local tourism industry.
There are many clear benefits to sustainability including:
- cost savings
- increased profitability
- improved reputation
- access to an increasing market of environment- and culture- conscious customers
Going Green
Small steps in your business can help you make it more sustainable, from:
- minimising your business waste
- improving energy and water efficiency
- increasing community engagement
- sourcing local produce
For more advice to help you embrace sustainable practices in your business, see make your business more sustainable. For hotels, see use resources efficiently in your hotel.
Green accreditation
Green Tourism Certification is the largest and most established scheme of its kind in the world, recognised by both UK national and regional government as a key part of its drive towards sustainability. See Green Tourism Certification.
Future trends
Tourism NI expects the theme of sustainability to be central to the global tourism industry in years to come. They highlight a number of opportunities for local tourism providers, including:
- keeping in local, ie sourcing produce, staff and services from your vicinity
- promoting your green credentials for greatest impact and increased business
- meeting demands of particular demographic, eg eco-conscious and health focused individuals
Developed withAlso on this siteContent category
Source URL
/content/sustainable-tourism
Links
Cultural and heritage tourism
Niche tourism markets such as screen, music and literary tourism provide opportunities for Northern Ireland businesses.
Northern Ireland's culture is a key attraction for visitors choosing the region as their holiday destination.
In broad terms, cultural tourism includes:
- built and historical heritage, such as castles and estates
- cultural heritage, eg museums and galleries
- contemporary culture, eg music, film, TV and fashion
Businesses can benefit by simply being in the proximity of a cultural or a heritage location, building or an event. They can also take a more proactive approach and integrate cultural and heritage experiences in their new and existing tourism products.
Screen tourism
Screen tourism is on the rise. The market has been boosted by the success of HBO's Game of Thrones, and productions such as Line of Duty and The Fall. Screen tourism is making a lasting impact on the local Northern Ireland economy. It presents local businesses with a wealth of new opportunities. See screen tourism opportunities.
Music
Northern Ireland has a strong music offering. This ranges from traditional music to more contemporary music. Music plays a key role in local nightlife and at events and festivals. There is also has a wide range of music venues from small intimate sites, to large facilities which can host major international acts.
Derry~Londonderry's walls
A rarity in the UK, Derry~Londonderry's walls present great opportunities for local hospitality businesses and walking tour operators.
Events and festivals
Northern Ireland has an established ability to attract and host world-class international events, and bring with them many international and domestic visitors.
Events tourism opens up opportunities in all sectors of the industry, from event organisation and logistics, to accommodation, hospitality and transport.
Literary tourism
Northern Ireland literary scene offers huge tourism opportunities. The region has been home to world-renowned authors such as C.S. Lewis, Seamus Heaney, Marie Jones and Brian Friel.
Visitors can walk in the footsteps of literary giants and explore areas that inspired them through experiences like:
- walking tours
- quirky bookstores
- festivals
- theatre productions
- poetry readings
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Source URL
/content/cultural-and-heritage-tourism
Links
Screen tourism
With world renowned productions being filmed in Northern Ireland, the screen tourism industry is growing market – find out how businesses can take advantage.
Northern Ireland is an increasingly popular filming location. Its attraction is the variety of its landscape and the local expertise in the film industry. This brings opportunities for tourism services and the hospitality industries.
In recent years, films such as Good Vibrations and Dracula Untold and TV productions like Game of Thrones and The Fall have been filmed in Northern Ireland. Films connected with Northern Ireland provide chances to create tourism experiences for a wide range of customers. Screen tourism is a growing trend and tourists enjoy visiting the landscapes and architecture that they see on screen.
Research suggests that that one in four adults choose their next holiday destination based on TV or film (Source: HBO). This creates potential for tourism businesses. Following the release of the Lord of the Rings trilogy, it was reported that there was a 50 per cent increase in visitors to New Zealand where it was filmed.
Screen tourism opportunities
There are a number of ways that Northern Ireland tourism businesses can capitalise on local film and television production, including:
- themed visitor experiences and activities
- location tours
- events like screenings and live action roleplays at filming locations
- themed food events
- themed package breaks
- accommodation for visitors attracted through screen tourism
- accommodation and services to crews filming on location
If your business is near a filming location, use this to add value to your existing tourism experiences. Sign posts and photo boards are important markers for tourists. Offer photo opportunities for visitors who can share these on social media.
If you are offering an experience relating to a particular production, detailed knowledge is vital for authenticity. Fans will appreciate any "insider knowledge" you can share about the production.
Find out more in our screen tourism opportunities guide.
Support for screen tourism
Tourism NI offer guidance for business offering screen tourism experiences, particularly Game of Thrones.
Northern Ireland Screen can share details if filming locations (and in some cases photography) and can partner with other organisations for tourism initiatives and events. See the production catalogue for a list of all past, current and upcoming Northern Ireland Screen funded productions. This includes a list of filming locations for each production.
See screen tourism business help and support.
Game of Thrones
HBO's Game of Thrones, filmed in Northern Ireland, is one of the most popular and successful TV series ever made. It has provided opportunities for the NI tourism industry. Many businesses have already created visitor experiences relating to the TV series.
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Business tourism
Business tourism opportunities for tourism providers in Northern Ireland, including the growing incentive travel market.
Business tourism is part of what is known as the MICE sector, which stands for:
- meetings
- incentive travel
- conferences
- events
Business tourism is a growing sector in Northern Ireland. It can provide opportunities for your business. It can also help to grow the local leisure tourism market as business visitors may return with their families.
See organising events in Northern Ireland.
Incentive travel
Companies sometimes want to reward their employees or partners with trips away. This market is known as incentive travel. It differs from leisure tourism as the visitors have not paid for the trip themselves, and probably haven't had a say in the planning.
Incentive travel provides opportunities for:
- accommodation providers
- event venues
- tourist experiences
- transport businesses
- restaurant, bars and hospitality businesses
- entertainment providers
Usually before an incentive trip is booked, there will be a familiarisation (fam) trip to the destination. This is your chance to impress the potential clients. Fam trips work best when the various providers, destination management companies (DMCs) and other destination stakeholders work together.
Some things that can set you apart to incentive travel buyers include:
- provide a unique, authentic experience
- offer exclusive options that aren't available to leisure guests
- think creatively when offering event space
- pay close attention to detail
- provide a personalised service to make the trip special
- research your guests and meet their specific needs (eg hobbies, food preferences)
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Creating tourism experiences
Use Tourism NI's Creating Experiences Toolkit to develop your tourism product and create authentic experiences for your visitors.
Tourists are increasingly seeking out authentic experiences. They want to make the most of their time away. They do this by:
- connecting with local people
- immersing themselves into local culture
- enjoying local food and drink
- exploring local geography and places of interest
This trend provides the tourism industry with a new type of visitor. One who is an active participant in the experience and is seeking more than just a packaged tour, a hotel room or a scenic view.
Tourism NI has produced an experience development toolkit, Northern Ireland - Embrace a Giant Spirit. The toolkit gives step-by-step guidance on creating experiences that embrace the giant spirit.
Access the Northern Ireland - Embrace a Giant Spirit experience development toolkit.
See a video introduction to Creating Experiences. Source: Tourism NI
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Niche tourism opportunities
Running a nature-based tourism business – Walk It Off NI
Nikki Elliott, founder of Walk It Off NI, explains how she runs a nature-based tourism business.
Founded in 2019 by Nikki Elliott, Walk It Off NI offers small group walking experiences that blend history, nature, and gourmet food just outside Belfast. The business provides a variety of packages including heritage, food, wellness, and nature walks, as well as corporate and luxury retreats. Walk It Off NI has established itself as a distinctive presence in the tourism sector by combining immersive outdoor experiences with sustainability and community engagement.
Here, Nikki shares her story about how the business began, how she built a strong community, how sustainability is central to her approach, and the support that has helped her along the way.
How it started
"After a serious skiing injury several years ago, I discovered that walking was a powerful tool for both physical rehabilitation and mental recovery. As I explored the scenic Lagan Valley Regional Park, I became inspired to create a unique offering that would enable others to embrace walking and the joy of being outdoors."
"In 2019 I decided to build a ‘walking for wellbeing’ tourism offering based in this area and by 2020, I successfully launched my first experience."
"Walk It Off NI combines guided walks of at least 5km with storytelling and ends with a curated picnic in scenic locations."
Market analysis, differentiation and adaptation
"To assess the demand for these types of offerings, I conducted online surveys and interviews with potential customers and received mentoring from Lisburn Enterprise Organisation, Lisburn & Castlereagh City Council, and Tourism NI."
"Market research showed strong interest in meaningful, slower-paced experiences not locally available at the time. When the pandemic hit in 2020, we had to adapt our strategy and pivot to 100% outdoor experiences. Data from Tourism Northern Ireland and Tourism Ireland helped us adapt and target new customers."
"We run tours year-round but pause scheduled tours between November and February in response to changing seasonal demand. We use this additional time to attend trade shows, develop new offerings, and conduct market research."
Our commitment to sustainable and responsible tourism
"Walk It Off NI was created with an embedded commitment to the environment. Our approach to sustainable tourism is integrated into our tours by minimising environmental impact, supporting local communities, and promoting low-impact, small-group experiences. This includes using locally sourced food, reducing waste, donating to conservation efforts, and educating guests on responsible outdoor practices."
"Walk It Off NI is also a certified carbon literate company. This means we are trained to understand and reduce the carbon impact of our activities, which aligns with our overall commitment to sustainable tourism. We also hold a Certificate in Sustainable Tourism. "
"Our picnics are ‘pack-in, pack-out,’ and I work hard to create experiences that are kind to the land and respectful of the communities we walk through. We are also ‘Leave no trace’ compliant which means we include practices like planning ahead, disposing of waste properly, leaving what you find, minimising the effects of fire, respecting wildlife and farm animals, and staying on durable surfaces."
Marketing strategies to connect with customers
"Our primary target customers are aged 35+, curious, and connected to nature, food, heritage, or simply the idea of doing something a bit different. They come from across Northern Ireland, the Republic of Ireland, the UK, France, the US, and wider Europe."
"To reach these potential customers, I use a mix of PR, social media, my website, and in-person networking events. I also attend trade shows like Meet the Buyer, which give me the opportunity to meet with different international tourism representatives."
"Marketing is extremely important to our business; if no one sees you, no one will buy. I plan out my marketing and PR strategy every year. If you don’t have the skills internally, then it’s worth considering if you can buy them in as it will be worth it in the long run."
"Another great way to get exposure and recognition is to apply for awards as it’s great publicity for the company."
Funding and practical support to drive growth and development
"We’ve received support through various local initiatives which have helped us grow and improve the business. We received a Rural Development Capital Grant from The Department for Agriculture, Environment and Rural Affairs which helped support our sustainability and growth."
"We received a Tourism NI Web Development Grant which helped us improve our website and digital presence."
"We’ve also received support and mentoring from various other organisations including Lisburn Enterprise Organisation, Women in Business, Belfast City Council and The King’s Trust, and others who’ve helped me grow and develop professionally."
Overcoming key challenges
"Like all businesses, we faced many challenges, the biggest being pricing. I didn’t get it right at first, but I’ve learned you can’t be sustainable without profit. Setting baseline pricing is essential. "
"Other challenges included the customer and local market perception of the outdoors, understanding the benefits and drawbacks of self-employment, and developing my own financial skills."
Building strong partnerships
"One of the best parts of running this business has been the people I’ve partnered with including local artisans, National Trust sites, Good Food Ireland, Trek NI, and more."
"I’d advise other local tourism businesses to start building partnerships early and make the most of collaborative marketing. Even something as simple as using the right hashtag can have a big impact. For example, tourism hashtags like #EmbraceAGiantSpirit and #FillYourHeartWithIreland have given us great exposure."
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Niche tourism opportunities
Taking advantage of craft tourism opportunities - The Steensons
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.Craftsmanship is a key business focus of the Steensons design and craft jewellery. The designs, sold in their Glenarm workshop and Belfast store, combine traditional techniques with new technologies.
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.
Craft tourism in Northern Ireland
"I think Northern Ireland has been put on the map for its creative industries over the last decade, because of Game of Thrones. Although it's a small place, there is a large percentage of people working within the craft and art industries. Also, you don't have to travel far to see wide-ranging areas of natural beauty, so the ease of seeing local crafts against the backdrop of the surrounding area is a big draw for visitors."
Consider your location
"What seems to appeal to visitors about our business is our unusual designs. Our designs, handcrafted in Northern Ireland, mean that visitors get the chance to take home something that is locally-made and unique to the area. Since moving the location of the Glenarm workshop to a more prominent place within the village, we have benefited from the increase in tourism - our footfall tripled and our turnover doubled. Location is key. We are now close to a car park and visitor centre, which means that tourists arriving by car, as well as small coach and taxi tours, often stop with us."
Connect with local networks
"We are part of the Causeway Coast and Glens ECOMUSEE network, which welcomes the public to see the skill of our craft in action. The term 'ECONMUSEE' means 'working museum', however the local network prefer the term 'artisans at work' as we feel that explains what we offer. Other businesses in this local network specialise in the areas of arts, crafts and agri-food. They similarly use their craft to promote cultural heritage and sustain traditional skills.
We find the main benefit of the ECOMUSEE network is the networking side of things, plus the exchange of ideas on the promotion of our and each other's business."
Identify new opportunities
"Our work with Game of Thrones started when they commissioned us to create a chain of office piece for the first series in 2008. Following that, we made crowns and various pieces over the years. Soon after this people arriving at the workshop wanted to talk about Game of Thrones which came with some challenges. Visitors would spend time discussing the show but they weren't interested in buying our products. I realised that we needed to offer something with a connection to the Game of Thrones that they would be prepared to buy, so I approached HBO about developing a licensed product. This was a long process but worth it in the end. Our Game of Thrones product range has been a success and the fans that visit us, do buy it."
Promote your business
"We market predominately to a local market advertising to them through billboards, buses and publications. Overall about 30 per cent of our sales comes from visitors - mostly at our Glenarm workshop. We advertise in a brochure that is handed out on cruise ships and also in hotel magazines and hardback books. Our website is by far our biggest advertising tool. We are actively promote on social media, mainly Facebook. We are trying to increase our Instagram presence, as we like to explore the success of different promotional channels."
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Sustainable tourism
In this guide:
- Niche tourism opportunities
- Niche tourism markets in Northern Ireland
- Activities and nature-based tourism
- Golf tourism
- Food tourism
- Craft tourism
- Sustainable tourism
- Cultural and heritage tourism
- Screen tourism
- Business tourism
- Creating tourism experiences
- Running a nature-based tourism business – Walk It Off NI
- Taking advantage of craft tourism opportunities - The Steensons
Niche tourism markets in Northern Ireland
The range of new and emerging niche tourism opportunities in Northern Ireland, such as food, screen, cultural and golf tourism.
There are several niche tourism markets in Northern Ireland.
What is niche tourism?
Niche tourism is tourism that is tailored to the needs or interests of a particular audience. This could mean targeting a tourism experience at groups with particular hobbies such as hiking. It could involve providing services to meet the needs of groups such as dog-owners or cyclists. You can take advantage of niche tourism by creating experiences for those with interests such as literature or local food.
Niche tourism provides a way for your business to stand out from competitors. It allows you to appeal strongly to particular market segments. Niche tourism audiences may be large or small. Consider the value of a niche tourism sector by researching how large the audience is and how much they typically spend.
Key niche tourism markets in Northern Ireland
Important local niche tourism markets include:
- activities and nature-based tourism
- golf tourism
- food tourism
- craft tourism
- sustainable tourism
- cultural and heritage tourism
- screen tourism (such as Game of Thrones)
- business tourism
This is not an exhaustive list, but simply gives a 'flavour' of the range of niche markets currently represented in Northern Ireland.
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Activities and nature-based tourism
The niche market of activity and nature tourism is growing in Northern Ireland. It includes hiking, cycling, climbing, birdwatching, walking and canoeing.
Northern Ireland has a growing activities tourism market. Its natural beauty and reputation for hospitality make it an ideal setting for this type of trip.
Some examples include:
- garden and forests
- cycling and mountain biking
- walking and hiking
- fishing
- canoeing and water sports
Types of activity tourism
Activity tourism generally combines:
- physical activity or adventure
- cultural exchange or interaction
- engagement with nature
The market is commonly made up of:
- hard adventure activities such as climbing, trekking and mountain biking
- soft adventure activities such as walking tours, city bike tours, canoe hire or camping
Soft activities make the majority of the market as they:
- appeal to a wider range of people
- require less physical output than hard activities
- generally have lower perceived or real risks
- are easily adapted for different visitors, eg families
Many activities, such as walking, hiking and cycling, are typically free to access and so do not have a value market size in their own right. However, they enhance the visitor experience and can increase opportunities for visitors to spend. this type of visitor will spend money on food, drink and accommodation.
Tourism opportunities
Golf is currently a 'key draw' activity for Republic of Ireland, Great Britain and overseas visitors to Northern Ireland. See golf tourism.
For other business sector insights, see tourism insights.
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Golf tourism
The golf tourism market in Northern Ireland and how clubs and other businesses can take advantage of opportunities.
Northern Ireland is increasingly becoming known as a world class golf destination. Events such as the Irish Open 2017 and The Open Championship 2019 have helped to highlight Northern Ireland as a golfing destination. The success of local golfers like Rory McIlroy, Graeme McDowell and Darren Clarke have also raised the profile of golf in Northern Ireland.
The Open Championship 2019 in Portrush drew in 237,750 spectators. This made it the second-highest attended Open championship of all time.
Northern Ireland's golfing appeal lies in its diversity and the quality of its courses.
Opportunities
There are opportunities for golf courses to attract more overseas visitors and host major events. Other businesses such as those in the hospitality and transport sectors can also benefit. For every £1 spent by visitors on green fees,they spend a further £4.
Some of the opportunities for golf clubs include:
- developing clusters that allow visitors to play several different courses during their trip
- creating partnerships with hotels and restaurants to offer package breaks
- promoting offers on tourism websites and through online tour operators
The opportunities for other businesses include:
- holding golf exhibitions, workshops and talks
- providing hospitality and transport during major golf events
- working with clubs to offer package deals to golf tourists
Northern Ireland's positon as a leading golf destination can also help to increase the business travel market. This will create further business opportunities.
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Food tourism
The value of the food tourism market and resources to help your business take advantage of the opportunities.
Food is vital to the Northern Ireland tourism offering. It is as important as accommodation, culture and scenery for those wishing to immerse themselves in the Northern Ireland experience.
Recent research indicates that the Northern Ireland food tourism is now worth £350 million annually to the local economy.
Artisan food presents a chance to showcase local ingredients and dishes. It presents gift and souvenir opportunities for tourists.
Opportunities
If your business depends on selling, producing or serving food, the opportunities within the tourism industry are vital to consider. This includes:
- eating establishments
- pubs
- open farms
- food producers
- cookery schools
- food festivals
- food and farmer's markets
- other key operators in the local agri-food industry
For more information on taking advantage of food tourism opportunities, see food tourism opportunities.
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Craft tourism
Northern Ireland’s traditional crafts and artisan produce presents a unique tourism opportunity – crafts are part of visitor’s cultural tourism experience.
Visitors to Northern Ireland want to enjoy an authentic cultural experience. Traditional crafts and artisan produce can form part of this experience. The craft sector in Northern Ireland includes over 400 skilled producers.
Examples of local crafts include:
- local food products such as black pudding, rapeseed oil, cheese and soda bread
- handmade jewellery
- homeware such as Irish linen products
- artwork such as painting, photography and sculpture
- craft beer and spirits
- woodwork and furniture
Craft tourism opportunities
There are opportunities for craft producers to diversify their business by adding a tourism element. Examples include:
- workspace tours and production demonstrations
- special workshops and classes, eg bread-making or embroidery
- attending events such as fairs and festivals
Craft producers can get help to offer a tourism experience by becoming an official ÉCONOMUSÉE. This involves opening your workshop to the public and meeting certain criteria such as displaying an exhibition and selling your products on site. Read more about ÉCONOMUSÉEs in Northern Ireland.
The following organisations offer guidance to craft businesses:
- Craft NI run initiatives such as August Craft Month
- Food NI promote local food producers
- Arts Council of Northern Ireland offer funding and development opportunities for artists
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Sustainable tourism
How to take a sustainable approach to tourism and green accreditation and future trends in the sector to take advantage of the growing trend of sustainable tourism.
Sustainability is a growing global trend across a whole range of industries around the world.
In tourism, sustainability is a practice of trying to:
- make as low an impact as possible on the environment and local culture
- helping to generate income and employment for the local economy
What does it mean in practice?
Sustainable tourism is not the same as eco-tourism or green tourism, which focus on conservation and the environment. Rather than being a 'tourism product', sustainable tourism is a way of doing things. The aim is to protect and ensure the future of the local tourism industry.
There are many clear benefits to sustainability including:
- cost savings
- increased profitability
- improved reputation
- access to an increasing market of environment- and culture- conscious customers
Going Green
Small steps in your business can help you make it more sustainable, from:
- minimising your business waste
- improving energy and water efficiency
- increasing community engagement
- sourcing local produce
For more advice to help you embrace sustainable practices in your business, see make your business more sustainable. For hotels, see use resources efficiently in your hotel.
Green accreditation
Green Tourism Certification is the largest and most established scheme of its kind in the world, recognised by both UK national and regional government as a key part of its drive towards sustainability. See Green Tourism Certification.
Future trends
Tourism NI expects the theme of sustainability to be central to the global tourism industry in years to come. They highlight a number of opportunities for local tourism providers, including:
- keeping in local, ie sourcing produce, staff and services from your vicinity
- promoting your green credentials for greatest impact and increased business
- meeting demands of particular demographic, eg eco-conscious and health focused individuals
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Cultural and heritage tourism
Niche tourism markets such as screen, music and literary tourism provide opportunities for Northern Ireland businesses.
Northern Ireland's culture is a key attraction for visitors choosing the region as their holiday destination.
In broad terms, cultural tourism includes:
- built and historical heritage, such as castles and estates
- cultural heritage, eg museums and galleries
- contemporary culture, eg music, film, TV and fashion
Businesses can benefit by simply being in the proximity of a cultural or a heritage location, building or an event. They can also take a more proactive approach and integrate cultural and heritage experiences in their new and existing tourism products.
Screen tourism
Screen tourism is on the rise. The market has been boosted by the success of HBO's Game of Thrones, and productions such as Line of Duty and The Fall. Screen tourism is making a lasting impact on the local Northern Ireland economy. It presents local businesses with a wealth of new opportunities. See screen tourism opportunities.
Music
Northern Ireland has a strong music offering. This ranges from traditional music to more contemporary music. Music plays a key role in local nightlife and at events and festivals. There is also has a wide range of music venues from small intimate sites, to large facilities which can host major international acts.
Derry~Londonderry's walls
A rarity in the UK, Derry~Londonderry's walls present great opportunities for local hospitality businesses and walking tour operators.
Events and festivals
Northern Ireland has an established ability to attract and host world-class international events, and bring with them many international and domestic visitors.
Events tourism opens up opportunities in all sectors of the industry, from event organisation and logistics, to accommodation, hospitality and transport.
Literary tourism
Northern Ireland literary scene offers huge tourism opportunities. The region has been home to world-renowned authors such as C.S. Lewis, Seamus Heaney, Marie Jones and Brian Friel.
Visitors can walk in the footsteps of literary giants and explore areas that inspired them through experiences like:
- walking tours
- quirky bookstores
- festivals
- theatre productions
- poetry readings
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Screen tourism
With world renowned productions being filmed in Northern Ireland, the screen tourism industry is growing market – find out how businesses can take advantage.
Northern Ireland is an increasingly popular filming location. Its attraction is the variety of its landscape and the local expertise in the film industry. This brings opportunities for tourism services and the hospitality industries.
In recent years, films such as Good Vibrations and Dracula Untold and TV productions like Game of Thrones and The Fall have been filmed in Northern Ireland. Films connected with Northern Ireland provide chances to create tourism experiences for a wide range of customers. Screen tourism is a growing trend and tourists enjoy visiting the landscapes and architecture that they see on screen.
Research suggests that that one in four adults choose their next holiday destination based on TV or film (Source: HBO). This creates potential for tourism businesses. Following the release of the Lord of the Rings trilogy, it was reported that there was a 50 per cent increase in visitors to New Zealand where it was filmed.
Screen tourism opportunities
There are a number of ways that Northern Ireland tourism businesses can capitalise on local film and television production, including:
- themed visitor experiences and activities
- location tours
- events like screenings and live action roleplays at filming locations
- themed food events
- themed package breaks
- accommodation for visitors attracted through screen tourism
- accommodation and services to crews filming on location
If your business is near a filming location, use this to add value to your existing tourism experiences. Sign posts and photo boards are important markers for tourists. Offer photo opportunities for visitors who can share these on social media.
If you are offering an experience relating to a particular production, detailed knowledge is vital for authenticity. Fans will appreciate any "insider knowledge" you can share about the production.
Find out more in our screen tourism opportunities guide.
Support for screen tourism
Tourism NI offer guidance for business offering screen tourism experiences, particularly Game of Thrones.
Northern Ireland Screen can share details if filming locations (and in some cases photography) and can partner with other organisations for tourism initiatives and events. See the production catalogue for a list of all past, current and upcoming Northern Ireland Screen funded productions. This includes a list of filming locations for each production.
See screen tourism business help and support.
Game of Thrones
HBO's Game of Thrones, filmed in Northern Ireland, is one of the most popular and successful TV series ever made. It has provided opportunities for the NI tourism industry. Many businesses have already created visitor experiences relating to the TV series.
Also on this siteContent category
Source URL
/content/screen-tourism
Links
Business tourism
Business tourism opportunities for tourism providers in Northern Ireland, including the growing incentive travel market.
Business tourism is part of what is known as the MICE sector, which stands for:
- meetings
- incentive travel
- conferences
- events
Business tourism is a growing sector in Northern Ireland. It can provide opportunities for your business. It can also help to grow the local leisure tourism market as business visitors may return with their families.
See organising events in Northern Ireland.
Incentive travel
Companies sometimes want to reward their employees or partners with trips away. This market is known as incentive travel. It differs from leisure tourism as the visitors have not paid for the trip themselves, and probably haven't had a say in the planning.
Incentive travel provides opportunities for:
- accommodation providers
- event venues
- tourist experiences
- transport businesses
- restaurant, bars and hospitality businesses
- entertainment providers
Usually before an incentive trip is booked, there will be a familiarisation (fam) trip to the destination. This is your chance to impress the potential clients. Fam trips work best when the various providers, destination management companies (DMCs) and other destination stakeholders work together.
Some things that can set you apart to incentive travel buyers include:
- provide a unique, authentic experience
- offer exclusive options that aren't available to leisure guests
- think creatively when offering event space
- pay close attention to detail
- provide a personalised service to make the trip special
- research your guests and meet their specific needs (eg hobbies, food preferences)
Also on this siteContent category
Source URL
/content/business-tourism
Links
Creating tourism experiences
Use Tourism NI's Creating Experiences Toolkit to develop your tourism product and create authentic experiences for your visitors.
Tourists are increasingly seeking out authentic experiences. They want to make the most of their time away. They do this by:
- connecting with local people
- immersing themselves into local culture
- enjoying local food and drink
- exploring local geography and places of interest
This trend provides the tourism industry with a new type of visitor. One who is an active participant in the experience and is seeking more than just a packaged tour, a hotel room or a scenic view.
Tourism NI has produced an experience development toolkit, Northern Ireland - Embrace a Giant Spirit. The toolkit gives step-by-step guidance on creating experiences that embrace the giant spirit.
Access the Northern Ireland - Embrace a Giant Spirit experience development toolkit.
See a video introduction to Creating Experiences. Source: Tourism NI
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Niche tourism opportunities
Running a nature-based tourism business – Walk It Off NI
Nikki Elliott, founder of Walk It Off NI, explains how she runs a nature-based tourism business.
Founded in 2019 by Nikki Elliott, Walk It Off NI offers small group walking experiences that blend history, nature, and gourmet food just outside Belfast. The business provides a variety of packages including heritage, food, wellness, and nature walks, as well as corporate and luxury retreats. Walk It Off NI has established itself as a distinctive presence in the tourism sector by combining immersive outdoor experiences with sustainability and community engagement.
Here, Nikki shares her story about how the business began, how she built a strong community, how sustainability is central to her approach, and the support that has helped her along the way.
How it started
"After a serious skiing injury several years ago, I discovered that walking was a powerful tool for both physical rehabilitation and mental recovery. As I explored the scenic Lagan Valley Regional Park, I became inspired to create a unique offering that would enable others to embrace walking and the joy of being outdoors."
"In 2019 I decided to build a ‘walking for wellbeing’ tourism offering based in this area and by 2020, I successfully launched my first experience."
"Walk It Off NI combines guided walks of at least 5km with storytelling and ends with a curated picnic in scenic locations."
Market analysis, differentiation and adaptation
"To assess the demand for these types of offerings, I conducted online surveys and interviews with potential customers and received mentoring from Lisburn Enterprise Organisation, Lisburn & Castlereagh City Council, and Tourism NI."
"Market research showed strong interest in meaningful, slower-paced experiences not locally available at the time. When the pandemic hit in 2020, we had to adapt our strategy and pivot to 100% outdoor experiences. Data from Tourism Northern Ireland and Tourism Ireland helped us adapt and target new customers."
"We run tours year-round but pause scheduled tours between November and February in response to changing seasonal demand. We use this additional time to attend trade shows, develop new offerings, and conduct market research."
Our commitment to sustainable and responsible tourism
"Walk It Off NI was created with an embedded commitment to the environment. Our approach to sustainable tourism is integrated into our tours by minimising environmental impact, supporting local communities, and promoting low-impact, small-group experiences. This includes using locally sourced food, reducing waste, donating to conservation efforts, and educating guests on responsible outdoor practices."
"Walk It Off NI is also a certified carbon literate company. This means we are trained to understand and reduce the carbon impact of our activities, which aligns with our overall commitment to sustainable tourism. We also hold a Certificate in Sustainable Tourism. "
"Our picnics are ‘pack-in, pack-out,’ and I work hard to create experiences that are kind to the land and respectful of the communities we walk through. We are also ‘Leave no trace’ compliant which means we include practices like planning ahead, disposing of waste properly, leaving what you find, minimising the effects of fire, respecting wildlife and farm animals, and staying on durable surfaces."
Marketing strategies to connect with customers
"Our primary target customers are aged 35+, curious, and connected to nature, food, heritage, or simply the idea of doing something a bit different. They come from across Northern Ireland, the Republic of Ireland, the UK, France, the US, and wider Europe."
"To reach these potential customers, I use a mix of PR, social media, my website, and in-person networking events. I also attend trade shows like Meet the Buyer, which give me the opportunity to meet with different international tourism representatives."
"Marketing is extremely important to our business; if no one sees you, no one will buy. I plan out my marketing and PR strategy every year. If you don’t have the skills internally, then it’s worth considering if you can buy them in as it will be worth it in the long run."
"Another great way to get exposure and recognition is to apply for awards as it’s great publicity for the company."
Funding and practical support to drive growth and development
"We’ve received support through various local initiatives which have helped us grow and improve the business. We received a Rural Development Capital Grant from The Department for Agriculture, Environment and Rural Affairs which helped support our sustainability and growth."
"We received a Tourism NI Web Development Grant which helped us improve our website and digital presence."
"We’ve also received support and mentoring from various other organisations including Lisburn Enterprise Organisation, Women in Business, Belfast City Council and The King’s Trust, and others who’ve helped me grow and develop professionally."
Overcoming key challenges
"Like all businesses, we faced many challenges, the biggest being pricing. I didn’t get it right at first, but I’ve learned you can’t be sustainable without profit. Setting baseline pricing is essential. "
"Other challenges included the customer and local market perception of the outdoors, understanding the benefits and drawbacks of self-employment, and developing my own financial skills."
Building strong partnerships
"One of the best parts of running this business has been the people I’ve partnered with including local artisans, National Trust sites, Good Food Ireland, Trek NI, and more."
"I’d advise other local tourism businesses to start building partnerships early and make the most of collaborative marketing. Even something as simple as using the right hashtag can have a big impact. For example, tourism hashtags like #EmbraceAGiantSpirit and #FillYourHeartWithIreland have given us great exposure."
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Niche tourism opportunities
Taking advantage of craft tourism opportunities - The Steensons
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.Craftsmanship is a key business focus of the Steensons design and craft jewellery. The designs, sold in their Glenarm workshop and Belfast store, combine traditional techniques with new technologies.
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.
Craft tourism in Northern Ireland
"I think Northern Ireland has been put on the map for its creative industries over the last decade, because of Game of Thrones. Although it's a small place, there is a large percentage of people working within the craft and art industries. Also, you don't have to travel far to see wide-ranging areas of natural beauty, so the ease of seeing local crafts against the backdrop of the surrounding area is a big draw for visitors."
Consider your location
"What seems to appeal to visitors about our business is our unusual designs. Our designs, handcrafted in Northern Ireland, mean that visitors get the chance to take home something that is locally-made and unique to the area. Since moving the location of the Glenarm workshop to a more prominent place within the village, we have benefited from the increase in tourism - our footfall tripled and our turnover doubled. Location is key. We are now close to a car park and visitor centre, which means that tourists arriving by car, as well as small coach and taxi tours, often stop with us."
Connect with local networks
"We are part of the Causeway Coast and Glens ECOMUSEE network, which welcomes the public to see the skill of our craft in action. The term 'ECONMUSEE' means 'working museum', however the local network prefer the term 'artisans at work' as we feel that explains what we offer. Other businesses in this local network specialise in the areas of arts, crafts and agri-food. They similarly use their craft to promote cultural heritage and sustain traditional skills.
We find the main benefit of the ECOMUSEE network is the networking side of things, plus the exchange of ideas on the promotion of our and each other's business."
Identify new opportunities
"Our work with Game of Thrones started when they commissioned us to create a chain of office piece for the first series in 2008. Following that, we made crowns and various pieces over the years. Soon after this people arriving at the workshop wanted to talk about Game of Thrones which came with some challenges. Visitors would spend time discussing the show but they weren't interested in buying our products. I realised that we needed to offer something with a connection to the Game of Thrones that they would be prepared to buy, so I approached HBO about developing a licensed product. This was a long process but worth it in the end. Our Game of Thrones product range has been a success and the fans that visit us, do buy it."
Promote your business
"We market predominately to a local market advertising to them through billboards, buses and publications. Overall about 30 per cent of our sales comes from visitors - mostly at our Glenarm workshop. We advertise in a brochure that is handed out on cruise ships and also in hotel magazines and hardback books. Our website is by far our biggest advertising tool. We are actively promote on social media, mainly Facebook. We are trying to increase our Instagram presence, as we like to explore the success of different promotional channels."
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Food tourism
In this guide:
- Niche tourism opportunities
- Niche tourism markets in Northern Ireland
- Activities and nature-based tourism
- Golf tourism
- Food tourism
- Craft tourism
- Sustainable tourism
- Cultural and heritage tourism
- Screen tourism
- Business tourism
- Creating tourism experiences
- Running a nature-based tourism business – Walk It Off NI
- Taking advantage of craft tourism opportunities - The Steensons
Niche tourism markets in Northern Ireland
The range of new and emerging niche tourism opportunities in Northern Ireland, such as food, screen, cultural and golf tourism.
There are several niche tourism markets in Northern Ireland.
What is niche tourism?
Niche tourism is tourism that is tailored to the needs or interests of a particular audience. This could mean targeting a tourism experience at groups with particular hobbies such as hiking. It could involve providing services to meet the needs of groups such as dog-owners or cyclists. You can take advantage of niche tourism by creating experiences for those with interests such as literature or local food.
Niche tourism provides a way for your business to stand out from competitors. It allows you to appeal strongly to particular market segments. Niche tourism audiences may be large or small. Consider the value of a niche tourism sector by researching how large the audience is and how much they typically spend.
Key niche tourism markets in Northern Ireland
Important local niche tourism markets include:
- activities and nature-based tourism
- golf tourism
- food tourism
- craft tourism
- sustainable tourism
- cultural and heritage tourism
- screen tourism (such as Game of Thrones)
- business tourism
This is not an exhaustive list, but simply gives a 'flavour' of the range of niche markets currently represented in Northern Ireland.
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Activities and nature-based tourism
The niche market of activity and nature tourism is growing in Northern Ireland. It includes hiking, cycling, climbing, birdwatching, walking and canoeing.
Northern Ireland has a growing activities tourism market. Its natural beauty and reputation for hospitality make it an ideal setting for this type of trip.
Some examples include:
- garden and forests
- cycling and mountain biking
- walking and hiking
- fishing
- canoeing and water sports
Types of activity tourism
Activity tourism generally combines:
- physical activity or adventure
- cultural exchange or interaction
- engagement with nature
The market is commonly made up of:
- hard adventure activities such as climbing, trekking and mountain biking
- soft adventure activities such as walking tours, city bike tours, canoe hire or camping
Soft activities make the majority of the market as they:
- appeal to a wider range of people
- require less physical output than hard activities
- generally have lower perceived or real risks
- are easily adapted for different visitors, eg families
Many activities, such as walking, hiking and cycling, are typically free to access and so do not have a value market size in their own right. However, they enhance the visitor experience and can increase opportunities for visitors to spend. this type of visitor will spend money on food, drink and accommodation.
Tourism opportunities
Golf is currently a 'key draw' activity for Republic of Ireland, Great Britain and overseas visitors to Northern Ireland. See golf tourism.
For other business sector insights, see tourism insights.
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Golf tourism
The golf tourism market in Northern Ireland and how clubs and other businesses can take advantage of opportunities.
Northern Ireland is increasingly becoming known as a world class golf destination. Events such as the Irish Open 2017 and The Open Championship 2019 have helped to highlight Northern Ireland as a golfing destination. The success of local golfers like Rory McIlroy, Graeme McDowell and Darren Clarke have also raised the profile of golf in Northern Ireland.
The Open Championship 2019 in Portrush drew in 237,750 spectators. This made it the second-highest attended Open championship of all time.
Northern Ireland's golfing appeal lies in its diversity and the quality of its courses.
Opportunities
There are opportunities for golf courses to attract more overseas visitors and host major events. Other businesses such as those in the hospitality and transport sectors can also benefit. For every £1 spent by visitors on green fees,they spend a further £4.
Some of the opportunities for golf clubs include:
- developing clusters that allow visitors to play several different courses during their trip
- creating partnerships with hotels and restaurants to offer package breaks
- promoting offers on tourism websites and through online tour operators
The opportunities for other businesses include:
- holding golf exhibitions, workshops and talks
- providing hospitality and transport during major golf events
- working with clubs to offer package deals to golf tourists
Northern Ireland's positon as a leading golf destination can also help to increase the business travel market. This will create further business opportunities.
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Food tourism
The value of the food tourism market and resources to help your business take advantage of the opportunities.
Food is vital to the Northern Ireland tourism offering. It is as important as accommodation, culture and scenery for those wishing to immerse themselves in the Northern Ireland experience.
Recent research indicates that the Northern Ireland food tourism is now worth £350 million annually to the local economy.
Artisan food presents a chance to showcase local ingredients and dishes. It presents gift and souvenir opportunities for tourists.
Opportunities
If your business depends on selling, producing or serving food, the opportunities within the tourism industry are vital to consider. This includes:
- eating establishments
- pubs
- open farms
- food producers
- cookery schools
- food festivals
- food and farmer's markets
- other key operators in the local agri-food industry
For more information on taking advantage of food tourism opportunities, see food tourism opportunities.
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Craft tourism
Northern Ireland’s traditional crafts and artisan produce presents a unique tourism opportunity – crafts are part of visitor’s cultural tourism experience.
Visitors to Northern Ireland want to enjoy an authentic cultural experience. Traditional crafts and artisan produce can form part of this experience. The craft sector in Northern Ireland includes over 400 skilled producers.
Examples of local crafts include:
- local food products such as black pudding, rapeseed oil, cheese and soda bread
- handmade jewellery
- homeware such as Irish linen products
- artwork such as painting, photography and sculpture
- craft beer and spirits
- woodwork and furniture
Craft tourism opportunities
There are opportunities for craft producers to diversify their business by adding a tourism element. Examples include:
- workspace tours and production demonstrations
- special workshops and classes, eg bread-making or embroidery
- attending events such as fairs and festivals
Craft producers can get help to offer a tourism experience by becoming an official ÉCONOMUSÉE. This involves opening your workshop to the public and meeting certain criteria such as displaying an exhibition and selling your products on site. Read more about ÉCONOMUSÉEs in Northern Ireland.
The following organisations offer guidance to craft businesses:
- Craft NI run initiatives such as August Craft Month
- Food NI promote local food producers
- Arts Council of Northern Ireland offer funding and development opportunities for artists
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Sustainable tourism
How to take a sustainable approach to tourism and green accreditation and future trends in the sector to take advantage of the growing trend of sustainable tourism.
Sustainability is a growing global trend across a whole range of industries around the world.
In tourism, sustainability is a practice of trying to:
- make as low an impact as possible on the environment and local culture
- helping to generate income and employment for the local economy
What does it mean in practice?
Sustainable tourism is not the same as eco-tourism or green tourism, which focus on conservation and the environment. Rather than being a 'tourism product', sustainable tourism is a way of doing things. The aim is to protect and ensure the future of the local tourism industry.
There are many clear benefits to sustainability including:
- cost savings
- increased profitability
- improved reputation
- access to an increasing market of environment- and culture- conscious customers
Going Green
Small steps in your business can help you make it more sustainable, from:
- minimising your business waste
- improving energy and water efficiency
- increasing community engagement
- sourcing local produce
For more advice to help you embrace sustainable practices in your business, see make your business more sustainable. For hotels, see use resources efficiently in your hotel.
Green accreditation
Green Tourism Certification is the largest and most established scheme of its kind in the world, recognised by both UK national and regional government as a key part of its drive towards sustainability. See Green Tourism Certification.
Future trends
Tourism NI expects the theme of sustainability to be central to the global tourism industry in years to come. They highlight a number of opportunities for local tourism providers, including:
- keeping in local, ie sourcing produce, staff and services from your vicinity
- promoting your green credentials for greatest impact and increased business
- meeting demands of particular demographic, eg eco-conscious and health focused individuals
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Cultural and heritage tourism
Niche tourism markets such as screen, music and literary tourism provide opportunities for Northern Ireland businesses.
Northern Ireland's culture is a key attraction for visitors choosing the region as their holiday destination.
In broad terms, cultural tourism includes:
- built and historical heritage, such as castles and estates
- cultural heritage, eg museums and galleries
- contemporary culture, eg music, film, TV and fashion
Businesses can benefit by simply being in the proximity of a cultural or a heritage location, building or an event. They can also take a more proactive approach and integrate cultural and heritage experiences in their new and existing tourism products.
Screen tourism
Screen tourism is on the rise. The market has been boosted by the success of HBO's Game of Thrones, and productions such as Line of Duty and The Fall. Screen tourism is making a lasting impact on the local Northern Ireland economy. It presents local businesses with a wealth of new opportunities. See screen tourism opportunities.
Music
Northern Ireland has a strong music offering. This ranges from traditional music to more contemporary music. Music plays a key role in local nightlife and at events and festivals. There is also has a wide range of music venues from small intimate sites, to large facilities which can host major international acts.
Derry~Londonderry's walls
A rarity in the UK, Derry~Londonderry's walls present great opportunities for local hospitality businesses and walking tour operators.
Events and festivals
Northern Ireland has an established ability to attract and host world-class international events, and bring with them many international and domestic visitors.
Events tourism opens up opportunities in all sectors of the industry, from event organisation and logistics, to accommodation, hospitality and transport.
Literary tourism
Northern Ireland literary scene offers huge tourism opportunities. The region has been home to world-renowned authors such as C.S. Lewis, Seamus Heaney, Marie Jones and Brian Friel.
Visitors can walk in the footsteps of literary giants and explore areas that inspired them through experiences like:
- walking tours
- quirky bookstores
- festivals
- theatre productions
- poetry readings
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Screen tourism
With world renowned productions being filmed in Northern Ireland, the screen tourism industry is growing market – find out how businesses can take advantage.
Northern Ireland is an increasingly popular filming location. Its attraction is the variety of its landscape and the local expertise in the film industry. This brings opportunities for tourism services and the hospitality industries.
In recent years, films such as Good Vibrations and Dracula Untold and TV productions like Game of Thrones and The Fall have been filmed in Northern Ireland. Films connected with Northern Ireland provide chances to create tourism experiences for a wide range of customers. Screen tourism is a growing trend and tourists enjoy visiting the landscapes and architecture that they see on screen.
Research suggests that that one in four adults choose their next holiday destination based on TV or film (Source: HBO). This creates potential for tourism businesses. Following the release of the Lord of the Rings trilogy, it was reported that there was a 50 per cent increase in visitors to New Zealand where it was filmed.
Screen tourism opportunities
There are a number of ways that Northern Ireland tourism businesses can capitalise on local film and television production, including:
- themed visitor experiences and activities
- location tours
- events like screenings and live action roleplays at filming locations
- themed food events
- themed package breaks
- accommodation for visitors attracted through screen tourism
- accommodation and services to crews filming on location
If your business is near a filming location, use this to add value to your existing tourism experiences. Sign posts and photo boards are important markers for tourists. Offer photo opportunities for visitors who can share these on social media.
If you are offering an experience relating to a particular production, detailed knowledge is vital for authenticity. Fans will appreciate any "insider knowledge" you can share about the production.
Find out more in our screen tourism opportunities guide.
Support for screen tourism
Tourism NI offer guidance for business offering screen tourism experiences, particularly Game of Thrones.
Northern Ireland Screen can share details if filming locations (and in some cases photography) and can partner with other organisations for tourism initiatives and events. See the production catalogue for a list of all past, current and upcoming Northern Ireland Screen funded productions. This includes a list of filming locations for each production.
See screen tourism business help and support.
Game of Thrones
HBO's Game of Thrones, filmed in Northern Ireland, is one of the most popular and successful TV series ever made. It has provided opportunities for the NI tourism industry. Many businesses have already created visitor experiences relating to the TV series.
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Business tourism
Business tourism opportunities for tourism providers in Northern Ireland, including the growing incentive travel market.
Business tourism is part of what is known as the MICE sector, which stands for:
- meetings
- incentive travel
- conferences
- events
Business tourism is a growing sector in Northern Ireland. It can provide opportunities for your business. It can also help to grow the local leisure tourism market as business visitors may return with their families.
See organising events in Northern Ireland.
Incentive travel
Companies sometimes want to reward their employees or partners with trips away. This market is known as incentive travel. It differs from leisure tourism as the visitors have not paid for the trip themselves, and probably haven't had a say in the planning.
Incentive travel provides opportunities for:
- accommodation providers
- event venues
- tourist experiences
- transport businesses
- restaurant, bars and hospitality businesses
- entertainment providers
Usually before an incentive trip is booked, there will be a familiarisation (fam) trip to the destination. This is your chance to impress the potential clients. Fam trips work best when the various providers, destination management companies (DMCs) and other destination stakeholders work together.
Some things that can set you apart to incentive travel buyers include:
- provide a unique, authentic experience
- offer exclusive options that aren't available to leisure guests
- think creatively when offering event space
- pay close attention to detail
- provide a personalised service to make the trip special
- research your guests and meet their specific needs (eg hobbies, food preferences)
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Creating tourism experiences
Use Tourism NI's Creating Experiences Toolkit to develop your tourism product and create authentic experiences for your visitors.
Tourists are increasingly seeking out authentic experiences. They want to make the most of their time away. They do this by:
- connecting with local people
- immersing themselves into local culture
- enjoying local food and drink
- exploring local geography and places of interest
This trend provides the tourism industry with a new type of visitor. One who is an active participant in the experience and is seeking more than just a packaged tour, a hotel room or a scenic view.
Tourism NI has produced an experience development toolkit, Northern Ireland - Embrace a Giant Spirit. The toolkit gives step-by-step guidance on creating experiences that embrace the giant spirit.
Access the Northern Ireland - Embrace a Giant Spirit experience development toolkit.
See a video introduction to Creating Experiences. Source: Tourism NI
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Niche tourism opportunities
Running a nature-based tourism business – Walk It Off NI
Nikki Elliott, founder of Walk It Off NI, explains how she runs a nature-based tourism business.
Founded in 2019 by Nikki Elliott, Walk It Off NI offers small group walking experiences that blend history, nature, and gourmet food just outside Belfast. The business provides a variety of packages including heritage, food, wellness, and nature walks, as well as corporate and luxury retreats. Walk It Off NI has established itself as a distinctive presence in the tourism sector by combining immersive outdoor experiences with sustainability and community engagement.
Here, Nikki shares her story about how the business began, how she built a strong community, how sustainability is central to her approach, and the support that has helped her along the way.
How it started
"After a serious skiing injury several years ago, I discovered that walking was a powerful tool for both physical rehabilitation and mental recovery. As I explored the scenic Lagan Valley Regional Park, I became inspired to create a unique offering that would enable others to embrace walking and the joy of being outdoors."
"In 2019 I decided to build a ‘walking for wellbeing’ tourism offering based in this area and by 2020, I successfully launched my first experience."
"Walk It Off NI combines guided walks of at least 5km with storytelling and ends with a curated picnic in scenic locations."
Market analysis, differentiation and adaptation
"To assess the demand for these types of offerings, I conducted online surveys and interviews with potential customers and received mentoring from Lisburn Enterprise Organisation, Lisburn & Castlereagh City Council, and Tourism NI."
"Market research showed strong interest in meaningful, slower-paced experiences not locally available at the time. When the pandemic hit in 2020, we had to adapt our strategy and pivot to 100% outdoor experiences. Data from Tourism Northern Ireland and Tourism Ireland helped us adapt and target new customers."
"We run tours year-round but pause scheduled tours between November and February in response to changing seasonal demand. We use this additional time to attend trade shows, develop new offerings, and conduct market research."
Our commitment to sustainable and responsible tourism
"Walk It Off NI was created with an embedded commitment to the environment. Our approach to sustainable tourism is integrated into our tours by minimising environmental impact, supporting local communities, and promoting low-impact, small-group experiences. This includes using locally sourced food, reducing waste, donating to conservation efforts, and educating guests on responsible outdoor practices."
"Walk It Off NI is also a certified carbon literate company. This means we are trained to understand and reduce the carbon impact of our activities, which aligns with our overall commitment to sustainable tourism. We also hold a Certificate in Sustainable Tourism. "
"Our picnics are ‘pack-in, pack-out,’ and I work hard to create experiences that are kind to the land and respectful of the communities we walk through. We are also ‘Leave no trace’ compliant which means we include practices like planning ahead, disposing of waste properly, leaving what you find, minimising the effects of fire, respecting wildlife and farm animals, and staying on durable surfaces."
Marketing strategies to connect with customers
"Our primary target customers are aged 35+, curious, and connected to nature, food, heritage, or simply the idea of doing something a bit different. They come from across Northern Ireland, the Republic of Ireland, the UK, France, the US, and wider Europe."
"To reach these potential customers, I use a mix of PR, social media, my website, and in-person networking events. I also attend trade shows like Meet the Buyer, which give me the opportunity to meet with different international tourism representatives."
"Marketing is extremely important to our business; if no one sees you, no one will buy. I plan out my marketing and PR strategy every year. If you don’t have the skills internally, then it’s worth considering if you can buy them in as it will be worth it in the long run."
"Another great way to get exposure and recognition is to apply for awards as it’s great publicity for the company."
Funding and practical support to drive growth and development
"We’ve received support through various local initiatives which have helped us grow and improve the business. We received a Rural Development Capital Grant from The Department for Agriculture, Environment and Rural Affairs which helped support our sustainability and growth."
"We received a Tourism NI Web Development Grant which helped us improve our website and digital presence."
"We’ve also received support and mentoring from various other organisations including Lisburn Enterprise Organisation, Women in Business, Belfast City Council and The King’s Trust, and others who’ve helped me grow and develop professionally."
Overcoming key challenges
"Like all businesses, we faced many challenges, the biggest being pricing. I didn’t get it right at first, but I’ve learned you can’t be sustainable without profit. Setting baseline pricing is essential. "
"Other challenges included the customer and local market perception of the outdoors, understanding the benefits and drawbacks of self-employment, and developing my own financial skills."
Building strong partnerships
"One of the best parts of running this business has been the people I’ve partnered with including local artisans, National Trust sites, Good Food Ireland, Trek NI, and more."
"I’d advise other local tourism businesses to start building partnerships early and make the most of collaborative marketing. Even something as simple as using the right hashtag can have a big impact. For example, tourism hashtags like #EmbraceAGiantSpirit and #FillYourHeartWithIreland have given us great exposure."
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Niche tourism opportunities
Taking advantage of craft tourism opportunities - The Steensons
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.Craftsmanship is a key business focus of the Steensons design and craft jewellery. The designs, sold in their Glenarm workshop and Belfast store, combine traditional techniques with new technologies.
Brona Steenson, Director of Steensons Jewellers, explains how the business takes advantage of craft tourism opportunities.
Craft tourism in Northern Ireland
"I think Northern Ireland has been put on the map for its creative industries over the last decade, because of Game of Thrones. Although it's a small place, there is a large percentage of people working within the craft and art industries. Also, you don't have to travel far to see wide-ranging areas of natural beauty, so the ease of seeing local crafts against the backdrop of the surrounding area is a big draw for visitors."
Consider your location
"What seems to appeal to visitors about our business is our unusual designs. Our designs, handcrafted in Northern Ireland, mean that visitors get the chance to take home something that is locally-made and unique to the area. Since moving the location of the Glenarm workshop to a more prominent place within the village, we have benefited from the increase in tourism - our footfall tripled and our turnover doubled. Location is key. We are now close to a car park and visitor centre, which means that tourists arriving by car, as well as small coach and taxi tours, often stop with us."
Connect with local networks
"We are part of the Causeway Coast and Glens ECOMUSEE network, which welcomes the public to see the skill of our craft in action. The term 'ECONMUSEE' means 'working museum', however the local network prefer the term 'artisans at work' as we feel that explains what we offer. Other businesses in this local network specialise in the areas of arts, crafts and agri-food. They similarly use their craft to promote cultural heritage and sustain traditional skills.
We find the main benefit of the ECOMUSEE network is the networking side of things, plus the exchange of ideas on the promotion of our and each other's business."
Identify new opportunities
"Our work with Game of Thrones started when they commissioned us to create a chain of office piece for the first series in 2008. Following that, we made crowns and various pieces over the years. Soon after this people arriving at the workshop wanted to talk about Game of Thrones which came with some challenges. Visitors would spend time discussing the show but they weren't interested in buying our products. I realised that we needed to offer something with a connection to the Game of Thrones that they would be prepared to buy, so I approached HBO about developing a licensed product. This was a long process but worth it in the end. Our Game of Thrones product range has been a success and the fans that visit us, do buy it."
Promote your business
"We market predominately to a local market advertising to them through billboards, buses and publications. Overall about 30 per cent of our sales comes from visitors - mostly at our Glenarm workshop. We advertise in a brochure that is handed out on cruise ships and also in hotel magazines and hardback books. Our website is by far our biggest advertising tool. We are actively promote on social media, mainly Facebook. We are trying to increase our Instagram presence, as we like to explore the success of different promotional channels."
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